Dispatch. 9.3.13.1 Qwest will provide maintenance dispatch personnel on the same schedule as it provides for its own end users. 9.3.13.2 Upon the receipt of a trouble report from RESELLER, Qwest will do all that is reasonable and practical, according to internal and industry standards, to resolve the repair condition. Qwest will dispatch repair personnel on occasion to repair the condition. It will be Qwest’s decision whether or not to send a technician out on a dispatch. Qwest reserves the right to make this dispatch decision based on the best information available to it in the trouble resolution process. It is not always necessary to dispatch to resolve trouble; should RESELLER require a dispatch when Qwest believes the dispatch is not necessary, appropriate charges will be billed by Qwest to RESELLER for those dispatch-related costs in accordance with Exhibit A (make sure exact name for charge is listed). 9.3.13.3 For POTS lines, Qwest will not request authorization from RESELLER prior to dispatch. For lines supported by Qwest’s designed services process, Qwest may accept RESELLER authorization to dispatch. Qwest’s operational processes are regularly reviewed and may be altered in the future. Should processes be changed, RESELLER will be notified. 9.3.13.4 RESELLER shall perform appropriate trouble isolation and screening prior to submitting a trouble report to Qwest.
Appears in 2 contracts
Samples: Resale Agreement, Resale Agreement
Dispatch. 9.3.13.1 12.3.13.1 Qwest will provide maintenance dispatch personnel on the same schedule as it provides for its own end users.
9.3.13.2 12.3.13.2 Upon the receipt of a trouble report from RESELLERSBCT, Qwest will do all that is reasonable and practical, according to internal and industry standardsguidelines, to resolve the repair condition. Qwest will dispatch repair personnel on occasion to repair the condition. It will be Qwest’s decision whether or not to send a technician out on a dispatch. Qwest reserves the right to make this dispatch decision based on the best information available to it in the trouble resolution process. It is not always necessary to dispatch to resolve trouble; should RESELLER SBCT require a dispatch when Qwest believes the dispatch is not necessary, appropriate charges will be billed by Qwest to RESELLER SBCT for those dispatch-related costs in accordance with Exhibit A (make sure exact name for charge is listed).A.
9.3.13.3 12.3.13.3 For POTS lines, Qwest will not request authorization from RESELLER SBCT prior to dispatch. For lines supported by Qwest’s designed services process, Qwest may accept RESELLER SBCT authorization to dispatch. Qwest’s operational processes are regularly reviewed and may be altered in the future. Should processes be changed, RESELLER SBCT will be notified.
9.3.13.4 RESELLER 12.3.13.4 SBCT shall perform appropriate trouble isolation and screening prior to submitting a trouble report to Qwest.
Appears in 1 contract
Samples: Telecommunications
Dispatch. 9.3.13.1 10.3.13.1 Qwest will provide maintenance dispatch personnel on the same schedule as it provides for its own end users.
9.3.13.2 10.3.13.2 Upon the receipt of a trouble report from RESELLER, Qwest will do all that is reasonable and practical, according to internal and industry standards, to resolve the repair condition. Qwest will dispatch repair personnel on occasion to repair the condition. It will be Qwest’s decision whether or not to send a technician out on a dispatch. Qwest reserves the right to make this dispatch decision based on the best information available to it in the trouble resolution process. It is not always necessary to dispatch to resolve trouble; should RESELLER require a dispatch when Qwest believes the dispatch is not necessary, appropriate charges will be billed by Qwest to RESELLER for those dispatch-dispatch- related costs in accordance with Exhibit A (make sure exact name for charge is listed)costs.
9.3.13.3 10.3.13.3 For POTS lines, Qwest will not request authorization from RESELLER prior to ot dispatch. For lines supported by Qwest’s designed services process, Qwest may accept RESELLER authorization to dispatch. Qwest’s operational processes are regularly reviewed and may be altered in the future. Should processes be changed, RESELLER will be notified.
9.3.13.4 10.3.13.4 RESELLER shall perform appropriate trouble isolation and screening prior to submitting a trouble report to Qwest.
Appears in 1 contract
Samples: Resale Agreement
Dispatch. 9.3.13.1 10.3.13.1 Qwest will provide maintenance dispatch personnel on the same schedule as it provides for its own end users.
9.3.13.2 10.3.13.2 Upon the receipt of a trouble report from RESELLER, Qwest will do all that is reasonable and practical, according to internal and industry standards, to resolve the repair condition. Qwest will dispatch repair personnel on occasion to repair the condition. It will be Qwest’s decision whether or not to send a technician out on a dispatch. Qwest reserves the right to make this dispatch decision based on the best information available to it in the trouble resolution process. It is not always necessary to dispatch to resolve trouble; should RESELLER require a dispatch when Qwest believes the dispatch is not necessary, appropriate charges will be billed by Qwest to RESELLER for those dispatch-related costs in accordance with Exhibit A (make sure exact name for charge is listed)costs.
9.3.13.3 10.3.13.3 For POTS lines, Qwest will not request authorization from RESELLER prior to dispatch. For lines supported by Qwest’s designed services process, Qwest may accept RESELLER authorization to dispatch. Qwest’s operational processes are regularly reviewed and may be altered in the future. Should processes be changed, RESELLER will be notified.
9.3.13.4 10.3.13.4 RESELLER shall perform appropriate trouble isolation and screening prior to submitting a trouble report to Qwest.
Appears in 1 contract
Samples: Resale Agreement
Dispatch. 9.3.13.1 Qwest will provide maintenance dispatch personnel on the same schedule as it provides for its own end users.
9.3.13.2 Upon the receipt of a trouble report from RESELLERRESELLER , Qwest will do all that is reasonable and practical, according to internal and industry standards, to resolve the repair condition. Qwest will dispatch repair personnel on occasion to repair the condition. It will be Qwest’s decision whether or not to send a technician out on a dispatch. Qwest reserves the right to make this dispatch decision based on the best information available to it in the trouble resolution process. It is not always necessary to dispatch to resolve trouble; should RESELLER require a dispatch when Qwest believes the dispatch is not necessary, appropriate charges will be billed by Qwest to RESELLER for those dispatch-related costs in accordance with Exhibit A (make sure exact name for charge is listed).A.
9.3.13.3 For POTS lines, Qwest will not request authorization from RESELLER prior to dispatch. For lines supported by Qwest’s designed services process, Qwest may accept RESELLER authorization to dispatch. Qwest’s operational processes are regularly reviewed and may be altered in the future. Should processes be changed, RESELLER will be notified.
9.3.13.4 RESELLER shall perform appropriate trouble isolation and screening prior to submitting a trouble report to Qwest.
Appears in 1 contract
Samples: Resale Agreement
Dispatch. 9.3.13.1 Qwest will provide maintenance dispatch personnel on the same schedule as it provides for its own end users.
9.3.13.2 Upon the receipt of a trouble report from RESELLER, Qwest will do all that is reasonable and practical, according to internal and industry standards, to resolve the repair condition. Qwest will dispatch repair personnel on occasion to repair the condition. It will be Qwest’s decision whether or not to send a technician out on a dispatch. Qwest reserves the right to make this dispatch decision based on the best information available to it in the trouble resolution process. It is not always necessary to dispatch to resolve trouble; should RESELLER require a dispatch when Qwest believes the dispatch is not necessary, appropriate charges will be billed by Qwest to RESELLER for those dispatch-related costs in accordance with Exhibit A (make sure exact name for charge is listed).
9.3.13.3 For POTS lines, Qwest will not request authorization from RESELLER prior to dispatch. For lines supported by Qwest’s designed services process, Qwest may accept RESELLER authorization to dispatch. Qwest’s operational processes are regularly reviewed and may be altered in the future. Should processes be changed, RESELLER will be notified.
9.3.13.4 RESELLER shall perform appropriate trouble isolation and screening prior to submitting a trouble report to Qwest.. Qwest Resale 53 Template Version 3.1 Agreement, August 29, 2001 10/18/01/HAH for LH/Now Comm/NE/CDS-011016-0032
Appears in 1 contract
Samples: Resale Agreement
Dispatch. 9.3.13.1 Qwest will provide maintenance dispatch personnel on the same schedule as it provides for its own end users.
9.3.13.2 Upon the receipt of a trouble report from RESELLERReseller , Qwest will do all that is reasonable and practical, according to internal and industry standards, to resolve the repair condition. Qwest will dispatch repair personnel on occasion to repair the condition. It will be Qwest’s decision whether or not to send a technician out on a dispatch. Qwest reserves the right to make this dispatch decision based on the best information available to it in the trouble resolution process. It is not always necessary to dispatch to resolve trouble; should RESELLER Reseller require a dispatch when Qwest believes the dispatch is not necessary, appropriate charges will be billed by Qwest to RESELLER Reseller for those dispatch-related costs in accordance with Exhibit A (make sure exact name for charge is listed).A.
9.3.13.3 For POTS lines, Qwest will not request authorization from RESELLER Reseller prior to dispatch. For lines supported by Qwest’s designed services process, Qwest may accept RESELLER Reseller authorization to dispatch. Qwest’s operational processes are regularly reviewed and may be altered in the future. Should processes be changed, RESELLER Reseller will be notified.
9.3.13.4 RESELLER Reseller shall perform appropriate trouble isolation and screening prior to submitting a trouble report to Qwest.
Appears in 1 contract
Samples: Resale Agreement