Dispute Categorization. All formal disputes raised will fall into four categories: • Failure to meet the responsibilities of the NSSC and the customer as outlined in this SLA; • Failure to reach resolution on recommended changes to the SLA; • Requests for amendment to required service standards; or • Service quality or customer satisfaction disputes.
Appears in 3 contracts
Samples: Service Level Agreement, NSSC Service Level Agreement, Service Level Agreement
Dispute Categorization. All formal disputes raised will fall into four categories: • Failure to meet the responsibilities of the NSSC and the customer as outlined in this SLA; • Failure to reach resolution on recommended changes to the SLA; • Requests for amendment to required service standards; or and • Service quality or quality/customer satisfaction disputes.
Appears in 1 contract
Samples: Service Level Agreement
Dispute Categorization. All formal disputes raised will fall into four categories: • ▪ Failure to meet the responsibilities of the NSSC and the customer Center as outlined in this SLA; • ▪ Failure to reach resolution on recommended changes to the SLA; • ▪ Requests for amendment to required service standards; or • and ▪ Service quality or quality/customer satisfaction disputes.
Appears in 1 contract
Samples: Service Level Agreement
Dispute Categorization. All formal disputes raised will fall into four categories: • Failure to meet the responsibilities of the NSSC and the customer as outlined in this SLA; • Failure to reach resolution on recommended changes to the SLA; • Requests for amendment to required service standards; or • and Service quality or customer satisfaction disputes.
Appears in 1 contract
Samples: Service Level Agreement
