EDS' Responsibilities Clause Samples

EDS' Responsibilities. (a) EDS will set the following operational parameters, port configurations and management software activities: (1) Device chassis configuration. (2) Device segmentation configuration. (3) Device port configuration including port activation/ de-activation. (4) Device management software upgrades and re-initialization. (5) Device management security configuration. (6) Device hardware failure detection and notification. (7) Associate a Network Interface Card (NIC) to a specific port. (8) Change community strings (password) to the device. (9) Identify where errors on the segment are being generated.

EDS' Responsibilities. (a) EDS will provide detection and correction of viruses on servers. (b) EDS will assist with detection and removal of viruses from End-User desktop systems and attempt to remove virus from all known locations (determine where virus came from and remove). (c) EDS will manage the removal of existing viruses from all files, boot sectors, (used to load the operating system) and partitions, while limiting damage to data. (d) EDS will communicate potential virus problems, what to look for and how to resolve in order to avoid new virus infestations. (e) EDS will maintain current signature file with up-to-date virus signature information including emergency file updates. (f) EDS will provide the continuous monitoring and correction for viruses on shared servers.

EDS' Responsibilities. (a) The EDS Help Desk will be responsible for logical network and system Service Requests from receipt through resolution. Resolution is determined by the End-User and pursued by the EDS Help Desk through established follow-up procedures. (b) EDS will provide Help Desk reports and data files as mutually agreed upon.

EDS' Responsibilities. (a) EDS will make security changes and establish user IDs on the servers and network. (b) EDS will log, monitor and report on Service Requests.

EDS' Responsibilities. (a) EDS will remotely configure network printers and print queues. The queue manager has the ability to schedule, delete and pause print jobs.

EDS' Responsibilities. (a) EDS will notify Customer of newly identified vulnerability.

EDS' Responsibilities. (a) EDS will provide a dedicated toll-free telephone number for End-Users to reach the EDS Help Desk for password reset issues and a dedicated toll free number for the Customer Help Desk to forward network and system related problem calls to the EDS Help Desk. (b) The EDS Help Desk will be responsible for LACs for user IDs and privileges.

EDS' Responsibilities. (a) EDS will assist Customer in developing a mutually agreed upon security policy and standards. (b) EDS will manage supervisory access to administer servers. (c) EDS will manage resetting passwords so that only authorized End-Users are provided with password resets. (d) EDS will generate and provide monthly user I.D. administration and audit trail reports. (e) EDS will monitor EDS managed nodes for compliance with the mutually agreed upon security standards. (f) EDS will investigate, report and resolve security issues. (g) EDS will separate security and server administrator responsibility/ capability as necessary. (h) EDS will generate a monthly report detailing invalid log in attempts, changes in user IDs and groups, and password resets.

EDS' Responsibilities. EDS will facilitate the annual IT planning session to define the business and technology drivers that provide the impetus of major IT initiatives over the one year planning period.