Emergency Maintenance. Emergency maintenance may be necessary to address emergency changes (fix deficiencies or address unexpected risks to the Hosted Services). An emergency change corresponding to a Critical Incident or High Incident and thus necessitating a rapid return to normal operations may also be required. Customer acknowledges and agrees that access to the Hosted Services may be degraded during emergency maintenance. Service Provider will notify customers upon event in this instance.
Appears in 6 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
