Emergency Maintenance. (1) maintenance that is required to patch a critical security vulnerability; (2) maintenance that is required to prevent an imminent outage of Service Availability; or (3) maintenance that is mutually agreed upon in writing by Xxxxx and the Client. Planned Downtime: Downtime that occurs during a Standard or Emergency Maintenance window.
Appears in 19 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Emergency Maintenance. (1) maintenance that is required to patch a critical security vulnerability; (2) maintenance that is required to prevent an imminent outage of Service Availability; or (3) maintenance that is mutually agreed upon in writing by Xxxxx Tyler and the Client. Planned Downtime: Downtime that occurs during a Standard or Emergency Maintenance window.
Appears in 1 contract
Samples: Service Agreement
