Emergency Maintenance. Intermedia may need to perform emergency maintenance, including security patch installation or hardware replacement. Intermedia will not be able to provide You with advanced notice in case of emergency maintenance. Loss of Service Availability due to emergency maintenance will be excluded from calculations for Service Availability.
Appears in 7 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Emergency Maintenance. In certain circumstances, Intermedia may need to perform emergency maintenance, including in the event of a security event, or for security patch installation or hardware replacement. Intermedia will not be able to provide You with advanced notice in case of emergency maintenance. Loss of Service Availability due to emergency maintenance will be excluded from calculations for Service Availability. The determination that an event is an emergency will be made at Intermedia’s sole discretion.
Appears in 6 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Emergency Maintenance. Intermedia may need to perform emergency maintenancemaintenance from time to time, including security patch installation or hardware replacement. Intermedia will not be able to provide You with advanced notice in case of emergency maintenance. Loss of Service Availability due to emergency maintenance will be excluded from calculations for Service Availability.
Appears in 2 contracts
Emergency Maintenance. Intermedia may need to perform emergency maintenance, including security patch installation or hardware replacement. Intermedia will not be able to provide You with advanced advance notice in case of emergency maintenance. Loss of Service Availability due to emergency maintenance will be excluded from calculations for Service Availability.
Appears in 1 contract
Samples: Service Level Agreement