Engage Remote Support Sample Clauses

Engage Remote Support. The Engage remote support option is an alternate remote connectivity solution. For this solution, a remote connection is established using a SSH tunnel over port 22 to remote support servers. This access enables Vocera support analysts to remotely connect to the Engage server at the hospital. All remote connectivity instances or any conversation with hospital personnel is subject to the confidentiality and security requirements as set forth in the applicable security regulations regarding HIPAA privacy and security. All patient data is confidential and secure. See the section below regarding HIPAA and Protected Health Information. Vocera requires that the remote connectivity capability be tested and approved prior to a hospital system being available for clinical use. This acts as a necessary “safety netfor the hospital system. If either connectivity option is not available, the ability to support a hospital in a timely fashion is severely hampered. Vocera will not be responsible for any failure to perform its obligations under this service policy, if it results from a customer refusal to provide Vocera with remote access. SYSTEM BACKUPS Engage relies on system backups to troubleshoot and in case of emergencies restore the system to the prior stable state. These back-ups are essential to providing the highest quality technical support and expediting system restoration in the event of a hardware failure or system corruption. It is essential, that these backups not be saved on the Engage appliance or virtual machine. It is required that they be saved onto another available network device and location so that a hardware failure does not destroy both the primary and the backup options. The consequences of not following this requirement would be detrimental to clinical staff depending on unified communication and alarm/alert events and responses. This would include but not be limited to a system rebuild or worst case a brand new installation requiring days/weeks of downtime. If either of these situations arises, and if it was found that the backups were not available due to the fault of the hospital, then possible service fees would be required to restore the system to its proper state. ENGAGE CUSTOMER SUPPORT PORTAL Vocera provides an online support portal, which provides immediate access to the most current information available on Engage products and services. User manuals, Frequently Asked Questions (FAQ) and user instructions are just a few examples of t...
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Related to Engage Remote Support

  • Remote Support 3.11.1 Remote Support, covering telephone support at minimum, is mandatory, when and throughout the period the Software is being used at Live State, unless otherwise agreed in writing between HW and the Licensee.

  • Service Support In accordance with an agreed upon Statement of Work and SLA, the Services may include Service Provider’s standard customer support services (the "Support Services") in accordance with the Service Provider’s service support schedule then in effect, available at xxxx://xxxxxxxxxxxxx.xxx/msa (or a successor website address) or as otherwise set out in the applicable Statement of Work or SLA (the "Support Schedule"). Service Provider may amend the Support Schedule from time to time in its sole discretion. Customer may purchase enhanced support services (“Expertise on Demand”) separately at Service Provider’s then current rates, or as otherwise agreed upon in respect of such Expertise on Demand services.

  • Remote Work Remote work is the practice of performing required job functions from home or another management-approved location. Any employee who believes that all or part of their position is suitable for remote work may request to work remotely by submitting a written request to their supervisor. The Employer will evaluate the employee's request, and will approve or deny the request in writing. Employees whose requests to work remotely are approved may be required to sign an agreement confirming expectations regarding their schedule, timekeeping, remote work environment, data/information security and other matters specific to their position.

  • Host-Remote When a CenturyLink Wire Center is served by a Remote Switch, CLEC may deliver traffic to the host Central Office or to the Tandem Switch. CLEC may not directly trunk to a Remote Switch. 7.2.2.10 Testing

  • Child Support Payments Child Support payments for the Children Outside the Couple shall be made by the ☐ Husband ☐ Wife to the ☐ Husband ☐ Wife in payments of $ due each month commencing on the 1st of the month following a petition for Divorce being filed in the jurisdiction of Governing Law (“Child Support”). Child Support shall continue until the first of the following events:

  • Remote Access Access to and use of the Data over the State Governmental Network (SGN) or Secure Access Washington (SAW) will be controlled by DSHS staff who will issue authentication credentials (e.g. a Unique User ID and Hardened Password) to Authorized Users on Contractor’s staff. Contractor will notify DSHS staff immediately whenever an Authorized User in possession of such credentials is terminated or otherwise leaves the employ of the Contractor, and whenever an Authorized User’s duties change such that the Authorized User no longer requires access to perform work for this Contract.

  • Hardware Support During the Term, Seller shall use commercially reasonable efforts to install mandatory Hardware updates in accordance with the terms of the Service Contract as such materials become available for distribution. Whether a Hardware update is mandatory shall be determined by Seller in its sole discretion. Seller shall reschedule Hardware updates to coincide with preventive maintenance visits. If Purchaser requests that such Hardware updates occur at a time or date other than during preventive maintenance visits, Seller may, at its sole discretion, charge Purchaser for any costs and expenses incurred in connection with such Hardware update visit. All updated Hardware and components thereof and Purchaser’s use of the same shall be subject to this Agreement and the Original Terms.

  • Violations - Remote Scaling Requirement If PURCHASER violates any of the log accountability requirements of this contract, STATE may require all logs from timber sold under the terms and conditions of this contract to be scaled at a ramp provided by PURCHASER, in a location designated by STATE. All costs associated with this additional scaling requirement shall be paid by PURCHASER. Cost of Scaling. All costs of scaling and all costs in connection with reports furnished to STATE shall be paid by PURCHASER. PURCHASER shall require the scaling organization to furnish copies each week to STATE of all scaled certificates showing gross and net volumes, by species and grade, of all logs scaled during the week. Upon request by STATE, PURCHASER shall also require the scaling organization to furnish and attach a log detail listing to each weekly scale certificate showing all STATE logs included on the certificate. Scaling Instructions. PURCHASER agrees that STATE shall provide instructions to the approved third-party scaling organization for the scaling practices to be used for timber removed from the timber sale area. Instructions shall conform to the terms of this contract, including special scales as necessary. PURCHASER shall acknowledge and sign such instructions and shall be provided a copy. Minimum Products Specifications and Special Scale information are shown on Exhibit G. Logs Damaged During Handling. Mechanical damage to logs shall be prevented during log handling. Deductions for handling damage shall not be allowed. Add-Back Volume. Scaling deduction for deterioration due to abnormal delay in removal of logs from the timber sale area shall not be allowed in determining net volume. Volume of material deteriorated due to delay in removal shall be reported to STATE and paid for at the contract price. Cost for separate reports shall be paid by PURCHASER. Special Scaling Instructions. Segment scaling or grading of logs in excess of 40 feet in gross scaling length shall use actual taper. Procedures are set forth in "Segment Scaling and Grading of Long Logs - All Species - State Forestry Department Scaling Instructions" (Westside).

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Remote Call Forwarding 4.2.10.1 As an option, BellSouth shall make available to CCI an unbundled port with Remote Call Forwarding capability (“URCF service”). URCF service combines the functionality of unbundled local switching, tandem switching and common transport to forward calls from the URCF service telephone number (the number dialed by the calling party) to another telephone number selected by the URCF service subscriber. When ordering URCF service, CCI will ensure that the following conditions are satisfied:

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