eWIC Correction Requests and Adjustment Requirements Sample Clauses

eWIC Correction Requests and Adjustment Requirements. Requirement 519 The Contractor shall follow the dispute resolution processes defined in the USDA-FNS Operating Rules for WIC EBT. 520 The eWIC EBT Subsystem shall process adjustment transactions for disputes that are approved based on the processes defined in the USDA- FNS Operating Rules for WIC EBT. 521 The Contractor shall use System Data and EBT switch Data to investigate an eWIC dispute. 522 Upon request from the State, the Contractor shall complete a credit or debit adjustment that is the result of a fair hearing within one (1) Business Day. 523 The Contractor shall deny WIC Cardholder-initiated disputes if the disputed transaction was not the result of a System error. 524 The Contractor shall obtain the State’s approval prior to initiating an eWIC EBT debit adjustment for a disputed credit adjustment to a Cardholder’s Account. 525 If the Contractor or the State determines that an eWIC EBT correction request was entered in error, the Contractor shall cancel the correction request.
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