Common use of Fault Handling Clause in Contracts

Fault Handling. 11.1 The Customer shall report all Faults in the Service to the Company on the support telephone number or such other number as the Company may notify to the Customer from time to time. 11.2 The Company shall raise a trouble ticket and issue a Fault reference number to the Customer and shall repair the fault within 4 hours. If the Company fails to repair a Fault within the relevant timescale, the Customer may claim the compensation set out in Paragraphs 1.5, 1.6, 1.7, 1.8. 11.3 Timing starts when a trouble ticket is raised and a Fault reference number is issued to the Customer. 11.4 The Customer may obtain updates on the status of alarms and Faults by calling the support telephone number or such other number as the Company may notify to the Customer from time to time. 11.5 The Company shall notify the Customer by telephone or e-mail when the Fault has been repaired and the Service has been successfully restored. The trouble ticket will then be closed.

Fault Handling. 11.1 The Customer shall report all Faults in the Service to the Company on the support telephone number or such other number as the Company company may notify to the Customer from time to time. 11.2 The Company shall raise a trouble ticket and issue a Fault reference number to the Customer and shall repair the fault within 4 hours. If the Company company fails to repair a Fault within the relevant timescale, the Customer may claim the compensation set out in Paragraphs clause 1.5, 1.6, 1.7, 1.8. 11.3 Timing starts when a trouble ticket is raised and a Fault reference number is issued to the Customer. 11.4 The Customer may obtain updates on the status of alarms and Faults by calling the support telephone number or such other number as the Company may notify to the Customer from time to time. 11.5 The Company shall notify the Customer by telephone or e-mail when the Fault has been repaired and the Service has been successfully restored. The trouble ticket will then be closed.