Fault Reporting Procedure Sample Clauses

Fault Reporting Procedure. 3.1 All faults shall be reported by email, one fault per email. FLOvate engineers shall acknowledge receipt within 1 hour for category 1-5. Acknowledgement shall be made by telephone for category 0 faults. 3.2 In the event of a fault on the solution coming to the attention of the Client it shall: 3.2.1 Make reasonable preliminary unilateral assessment of the category (0-5) of the fault in question; 3.2.2 Report such fault (and its category) to FLOvate as soon as reasonably practicable; 3.2.3 Ensure that the fault is reproducible on more than one machine. A bug/fault will be common to all machines. If it can only be produced on one machine then the problem exists in the configuration of the individual workstation, support for which is not covered by the Agreement; and 3.2.4 Provide full information concerning the fault in writing, including but not limited to the following: (a) Full text of any message(s) displayed; (b) All the steps required reproducing the fault; (c) Computer hardware; (d) Exact time(s) of fault manifestation(s); and (e) Details of any data being accessed at the time of the fault (for example, any record reference that could identify the data being accessed). 3.3 In the event of a fault on LEAP coming to the attention of FLOvate, FLOvate shall: 3.3.1 Log the report of such fault upon discovery of such fault; 3.3.2 Where possible agree with the Client the category and the nature of any such fault; and 3.3.3 Provide telephone and/or email assistance to the Client in relation to such fault and if appropriate attempt to remedy such fault.
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Fault Reporting Procedure. Authorised users will be required to log faults/ issues via e-mail to the Health Fabric Support Desk or using the help facility directly in the patient portal. Basic data will be required before the Health Fabric Support desk is able to take ownership and investigate the call; these will include: Customer/ Client Name/ User Software name Date/ Time of problem Impact on User Version of Software It should be noted that in order to investigate some faults, it may be necessary for the Supplier to access patient identifiable information. In the event that this is necessary, the Support Desk will only access or use the minimum amount of patient identifiable information necessary to resolve the issue.
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Fault Reporting Procedure. (a) If the Access Seeker is notified of a Fault by a Subscriber to its digital Subscription Television Services and Related Services, the Access Seeker must, within 1 Business Day of being notified of the Fault: (i) identify, as far as possible the nature and source of the Fault; (ii) complete a Fault Report detailing: (A) Name of Subscriber; (B) Address of Subscriber; (C) Telephone number of Subscriber; (D) Time and date that Fault occurred; (E) Smartcard Number; (F) Set Top Unit serial number, model, type; (G) Location of Digital Subscriber Equipment; (H) channel/channels affected; (I) Description of the Fault, for example: (1) no picture and or sound; (2) poor quality picture and/or sound; (3) status of the Set Top Unit front panel indicators; (4) remote control; and (J) Number of incidence of the Fault/s. (K) Use fault codes from FOXTEL’s schedule of fault codes. (b) The Fault Report should be sent by fax to the FOXTEL Fault Management Help Desk.
Sample 1
Fault Reporting Procedure. Fault Reporting Procedure Customers are requested to phone 00000 000000 to report a fault incident. Customers are asked to provide sufficient detail to allow diagnosis to commence. Wherever possible, the customer will be issued with a fault reference number. (This may be a temporary number issued by the standby engineer, and clarified later)
Sample 1
Fault Reporting Procedure. Language Fault Detection and Notification Contact Points
Sample 1
Fault Reporting Procedure a) The customer must report the problem by filling in the appropriate form on the following page of the website xxx.xxxxxxxxxxxxxxxx.xxx/xxxxxxxx-xxxx Once completed the form, the After Sales Dept. will process the request in a very short time. b) The warranty is accepted upon presentation of the certification of the correct installation and commissioning of the electrical system to which the product is connected. c) If the fault can be solved by replacing components in the field and AEC ILLUMINAZIONE has ascertained that the fault is covered by the warranty, AEC ILLUMINAZIONE may proceed, at its sole discretion, to send the necessary components to allow the customer to repair the faulty product by himself. The defective material must be retained by the customer for a period of 6 months because AEC ILLUMINAZIONE reserves the right to request the submission of such material for analysis in order to determine whether the defect is covered by the warranty. d) If AEC ILLUMINAZIONE believes that the fault cannot be resolved by replacing components in the field, AEC ILLUMINAZIONE will ask to the client to send back the material to AEC by sending before a specific “return authorisation”. Attention, transport is always charged to the customer. Items for which AEC ILLUMINAZIONE has not given a regular authorisation to return will not be accepted. e) Upon receipt of the material, AEC ILLUMINAZIONE shall analyse the fault and inform the customer of the cause of the problem and whether it is covered by the warranty. If the fault is covered by the warranty, AEC ILLUMINAZIONE will carry out the repair or have it carried out in accordance with the warranty. f) If the defect is not covered by the warranty, AEC shall inform the customer of the expenses it will have to incur for the repair and shall proceed with the request only after written acceptance by the customer. g) AEC ILLUMINAZIONE may charge the customer for the costs of returned products that are not found to be defective or non-compliant, together with the associated handling, testing and transportation costs. Under no circumstances shall the customer be entitled to request the shipment of new products to replace the faulty ones.
Sample 1
Fault Reporting Procedure.  Fault reports shall be sent to Supplier by following email addresses, fax or telephone: Table №1 Structural subdivision name Monitoring Center +000(0) 0000000  Fault reports shall be accepted 24 hours a day, 7 days a week, 365 days a year, in English.
Sample 1
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