Fault reporting by customers Sample Clauses

Fault reporting by customers. ‌ If a customer reports a fault to the Customer Service Desk the first step – whenever possible – is to attempt to troubleshoot the fault or remedy it directly on the telephone. In parallel, a service request is generated and activated. The following information is required for troubleshooting and remedying the fault: • A description of the fault and the consequences • Location of the faulty system or connection with clear official designation (e.g. computer name) • Customer's full contact information in the event further clarification is required If further processing is required the service request will be sent on to the relevant support organisation. A contact person from the customer should remain contactable by means of this information until the fault has been remedied.
Sample 1
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