GENERAL SUPPORT INFORMATION Sample Clauses

GENERAL SUPPORT INFORMATION. 1.1. First-line Support for the Licensee’s System will continue to be provided in accordance with Licensee’s service levels with its Vendor System provider. 1.2. For specific FDB Licensed Solution queries, FDB’s customer service department will be available during the Contracted Support Hours, being 9.00am to 5.30pm (GMT) Monday to Friday, excluding public holidays in England. 1.3. Any queries forwarded by Xxxxxxxx’s nominated individual to FDB will receive a response from FDB’s customer service department during the Contracted Support Hours. 1.4. On receipt of the query from the Licensee, FDB will acknowledge via email to the Licensee the receipt of the query. 1.5. All queries received by FDB’s customer service department will be logged and assigned with a unique reference number. 1.6. FDB shall ensure that a log is maintained in respect to each query raised by the Licensee. 1.7. Whenever so requested by Licensee, acting reasonably at all times, and during Contracted Support Hours, FDB shall provide an update report from the log with respect to any Licensee related queries. 1.8. Queries will not be accepted from Authorised Users directly. Only queries from Licensee’s nominated individual will receive a response
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Related to GENERAL SUPPORT INFORMATION

  • CONTRACT INFORMATION 1. The State of Arkansas may not contract with another party: a. Upon default, to pay all sums to become due under a contract. b. To pay damages, legal expenses or other costs and expenses of any party. c. To conduct litigation in a place other than Pulaski County, Arkansas d. To agree to any provision of a contract; which violates the laws or constitution of the State of Arkansas. 2. A party wishing to contract with the State of Arkansas should: a. Remove any language from its contract which grants to it any remedies other than: i. The right to possession. ii. The right to accrued payments. iii. The right to expenses of de-installation. iv. The right to expenses of repair to return the equipment to normal working order, normal wear and tear excluded. v. The right to recover only amounts due at the time of repossession and any unamortized nonrecurring cost as allowed by Arkansas Law. b. Include in its contract that the laws of the State of Arkansas govern the contract. c. Acknowledge that contracts become effective when awarded by the State Procurement Official.

  • Client Information Protected Health Information in any form including without limitation, Electronic Protected Health Information or Unsecured Protected Health Information (herein “PHI”);

  • OTHER PERTINENT INFORMATION Applicant owns the upland adjoining the lease premises.

  • Payment Information The Authority shall issue a purchase order to the Contractor prior to commencement of the Service.

  • Contact Information In the event of an emergency involving your electric service (e.g. an outage or downed power lines) you should call the emergency line for your DSP. The Ameren Illinois emergency phone number is: (000) 000-0000. In all other situations, you may contact Homefield Energy toll free at (000) 000-0000 or by e-mail at XxxxxxxxxXxxxXxxx@XxxxxxXxxx.xxx; or via mail at Homefield Energy, Attn: Customer Service, P.O. Xxx 000000, Xxxxxx, Xxxxx 00000.

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