Support Contacts. For the Software Subscriptions, you may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described in Table 2.8 below based on the number of Standard and Premium Software Subscriptions you have purchased (other than for Academic Edition Customers with Campus Wide Subscriptions*). We will provide Subscription Services to you solely by communicating during the Hours of Coverage with the individual Support Contact(s) you appoint. For Premium Support, in order to receive 24x7 coverage for Severity 1 and 2 issues, you must provide a dedicated point of contact who will be available until the issue is resolved. You may change your designated Support Contacts by notifying us in writing and giving us five business days to process the change. The Support Contacts should have “read and write” access to the necessary files, English language communication skills and relevant technical knowledge.
Support Contacts. For the Software Subscriptions, you may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described in Table 2.8 below based on the number of Standard and Premium Software Subscriptions you have purchased (other than for Academic Edition Customers with Campus Wide Subscriptions*). We will provide Subscription Services to you solely by communicating during the Hours of Coverage with the individual Support Contact(s) you appoint. For Premium Support, in order to receive 24x7 coverage for Severity 1 and 2 issues, you must provide a dedicated point of contact to be available until the issue is resolved. You may change your designated Support Contacts by notifying us in writing and giving us five business days to process the change. The Support Contacts should have “read and write” access to the necessary files, English language communication skills and relevant technical knowledge. Table 2.8 Number of Standard and Premium Software Subscriptions (excluding Red Hat JBoss Subscriptions) Number of Cores included in Red Hat JBoss Software Subscriptions Support Contacts 1 to 250 1 to 255 Up to 20 251 to 1000 256 to 1,024 Up to 40 Every additional 1,000 Every additional 1,024 40 additional *For Academic Edition Customers with Campus Wide Subscriptions, you may have three (3) Support Contacts for every one thousand (1,000) FTEs. EXHIBIT 1.A RED HAT ENTERPRISE LINUX AND RELATED SOFTWARE SUBSCRIPTIONS
Support Contacts. 4.2.2.1. The Anchore Customer support center will provide Support Services to designated Named Contacts, as identified by Customer in writing to Anchore during Service Establishment, via the Anchore Support Portal.
Support Contacts. Customer will ensure that its personnel who contact Cloudera are: (a) knowledgeable about the operation of the Cloudera Products and the hardware on which the Cloudera Products are installed; and (b) qualified and trained with respect to the Cloudera Products.
Support Contacts. For the Software Subscriptions, you may contact Red Hat through your designated Support Contacts. You may designate up to the number of contacts described in Table
Support Contacts. The Service Provider will provide Support Services to the Client’s identified central points of contact for the receipt of Support Services (“System Administrators”). The Client shall limit System Administrators for the Product to five or fewer employees.
Support Contacts. Any individual at Customer who wishes to access the Community must register on the Community site; only registered contacts may submit support requests.
Support Contacts. Customer shall designate one or two Support Contacts who are authorized to submit Problems via the mechanism described in the support through the xxx.Xxxxxxxxxx.xxx website.
Support Contacts. 4.1 ScanSoft Support in the US, Canada, and Europe. ScanSoft will make an OEM Hotline telephone line available to Xerox, Xerox Affiliates and Xerox Subsidiaries as follows: US and Canada hotline telephone number is [0-000-000-0000], Europe hotline telephone number is [000-000-0000]. At a minimum, ScanSoft will provide Second Level Support to these Xerox locations during the business hours of 08:30 to 17:30 Eastern Time, Monday through Friday (ScanSoft holidays excluded).
Support Contacts. Each Licensee can identify up to two (2) individuals per Licensee’s location or (if applicable) Winshuttle server based product to act as Licensee’s designated contacts (“Support Contact”) for all Software-related technical support communications. Those designated contacts are expected to be the contact point with Licensor for technical support related issues and communications.
