Online Support. Iron Mountain will provide online Support Services via support website and email during Normal Hours of Operation (currently 8:00 a.m. to 8:00 p.m., Monday through Friday, UTC/GMT). In order to receive such online support service, Customer must: (i) communicate the support request to Iron Mountain; and (ii) adequately describe and document the reported error. At any time, Customer may check on an existing support request, view the name of the support group assigned to the request, the severity level and make additional follow on comments using the online support website.
Online Support. During the coverage period, Tyler will provide access to the Tyler Client Portal in order for the Client to have 24 hour, 7 day access to answers to base system questions and to log base system issues.
Online Support. Digital River will also provide the following online support:
Online Support. The Sprinklr ticket and support portal is available 24 x 7 x 365, subject to circumstances beyond Sprinklr’s reasonable control and reasonable maintenance. All questions, issues and requests can be logged via the Sprinklr support portal.
Online Support. At a future time, Xenogen may provide online support such as authenticated access to the Xenogen support website (located at http:/ /xxx.Xxxxxxx.xxx/) that provides software downloads, technical documentation, field bulletins, FAQs, knowledge base, and Customer’s ability to submit and track SRs, etc. Xenogen will notify Customer of its availability. Xenogen may use email alerts and field bulletins, as two forms of proactive communication tools, to notify Customer of useful and possibly critical information about Xenogen products.
Online Support. Bronze level Maintenance Services Customers are authorized to create incident reports and support requests. Management and reviewing of the incident reports and support requests will be operated online. Access to the GTAC Web Portal is available twenty four hours per day/seven days per week (“24/7”). Customer shall provide SISW with sufficient information about a suspected problem or Error and the circumstances under which it occurred for SISW to recreate the problem on SISW’s systems.
Online Support. FIS shall make the ASP Hosted Applications available for use by Client. FIS shall provide Client on-line access to the ASP Hosted Applications from Client workstations and through web services access, if applicable, during the hours of online availability.
Online Support. End User shall have Internet access to Microshare’s knowledge base and other help facilities posted on Microshare’s web site, to allow End User to obtain solutions to problems by querying this knowledge base.
Online Support. Illumina will use commercially reasonable efforts to provide You with support through email. Illumina will monitor email during Customary Support Hours. Any email received outside Customary Support Hours will be collected, commercially reasonable efforts will be made to respond to Your request. Illumina will attempt to respond per the Response Time indicated in the below Severity Level table.
Online Support. Bronze Support Customers are authorized to create, manage and review incident requests online. Access to the Camstar Technical Support Website (xxxx://xxxxxxx.xxxxxxx.xxx), including the Camstar Enterprise Platform knowledge base and documentation, is available twenty four hours per day/seven days per week (“24/7”).
