Health or Safety Reasons Sample Clauses

Health or Safety Reasons. The Retailer or gas distribution operator can always turn off the Customer gas for other health or safety reasons. Except in the case of an emergency, or where there is a need to reduce the risk of fire or where relevant regulatory requirements require it, a Retailer or gas distribution operator must not disconnect a Customer’s supply address for a health or safety reason unless the Retailer or gas distribution operator has: a) given the Customer a written notice explaining what the health or safety problem is; and b) given the Customer 5 business days from the date of receipt of the notice to fix the problem, if the Retailer thinks it is a problem the Customer can fix (the 5 days must be counted from the date of receipt of the notice); and c) at the expiration of those 5 business days given under clause 26 (b), given the Customer a further 5 business days’ notice by way of a written disconnection warning, of its intention to disconnect the Customer (the 5 days must be counted from the date of receipt of the notice). The Retailer can charge the Customer a fee for turning off the Customer’s gas if the problem is the Customer’s fault or is in the Customer’s equipment. The Retailer will turn the Customer’s gas on again when the Retailer is satisfied that the Customer has fixed the problem. The Retailer can charge the Customer a fee for turning the Customer’s gas back on if the problem was the Customer’s fault or was in the Customer’s equipment.