Common use of Helpdesk Clause in Contracts

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 4. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is accessible by email and/or by using the Provider's web-based ticketing system. 2.4 The Provider shall ensure that the helpdesk is operational during Business Hours during the Term. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 42. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is accessible by telephone, email and/or by using and via the Provider's web-web- based ticketing chat system. 2.4 The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 4helpdesk. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is accessible by email and/or by and using the Provider's web-based ticketing system. In addition, the Provider shall provide a special telephone number for the Customer to report critical issues. 2.4 The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 4helpdesk. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is accessible by telephone, email and/or by and using the Provider's web-based ticketing system. 2.4 The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 45. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is accessible by telephone, email and/or by and using the Provider's web-based ticketing system. 2.4 The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 42. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is accessible by email and/or by using the Provider's web-based ticketing systememail. 2.4 The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 2.1. The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 4. 2.2 2.2. The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 2.3. The Provider shall ensure that the helpdesk is accessible by telephone, email and/or by and using the Provider's web-based ticketing system. 2.4 2.4. The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. 2.5 2.5. The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 43. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is accessible by telephone, email and/or by and using the Provider's web-based ticketing system. 2.4 The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 45. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is accessible by telephone, email and/or by using and via the Provider's web-web- based ticketing chat system. 2.4 The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider Supplier shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 4. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider Supplier shall ensure that the helpdesk is accessible by email and/or by using the Provider's Supplier’s web-based ticketing system. 2.4 The Provider Supplier shall ensure that the helpdesk is operational during Business Hours during the Term. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.

Helpdesk. 2.1 The Provider shall make available to the Customer a helpdesk in accordance with the provisions of this Schedule 43. 2.2 The Customer may use the helpdesk for the purposes of requesting and, where applicable, receiving the Support Services; and the Customer must not use the helpdesk for any other purpose. 2.3 The Provider shall ensure that the helpdesk is accessible by email and/or by using the Provider's web-based ticketing systemtelephone and email. 2.4 The Provider shall ensure that the helpdesk is operational and adequately staffed during Business Hours during the Term. In addition, the Provider shall [provide a special telephone number for the Customer to report critical issues outside of Business Hours. 2.5 The Customer shall ensure that all requests for Support Services that it may make from time to time shall be made through the helpdesk.