ICT Equipment and Audio-Visual Equipment Repair Sample Clauses

ICT Equipment and Audio-Visual Equipment Repair. The following measures will apply to the BITC out of warranty equipment repair and audio-visual equipment repair services: • Number of faults reported during the period • Number of repairs completed during the period • Number of equipment write-offs during the period • %age of responses within target (response = time from receipt of call to arriving at school) • Average time to fix (time from receipt of call to either the return of repaired equipment or to agreeing an equipment write-off) The measures will be reported separately for ICT and audio-visual equipment and will be reported as trends across reporting periods, showing as composite figures for the whole BITC customer base and separately for the primary sector. Since the ability of BITC to repair an item will depend upon the availability of suitable spares, target ‘fix‘ times cannot be provided. However BITC will seek to respond to all requests within 2 working days.
Sample 1
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