Improving access to services. 1.5.1 The parties recognise that, in certain areas of public service delivery, there is public demand for greater access to services, including increased access outside of traditional hours. The parties recognise the need for engagement on flexibilities to meet the changing needs of the public, and improve service delivery and productivity. The parties will therefore engage proactively across the following three pillars:
Improving access to services. The parties reaffirm commitments made in previous agreements, including Section 2.4 of the Public Service Stability Agreement 2018 – 2020. • During the lifetime of this Agreement, the parties will engage with a view to agreeing revised working arrangements and work practices to be introduced in support of the delivery of improved and more accessible public services over a seven-day week where a need for this has been identified. • To ensure optimal service delivery to the public, the parties agree to engage in relation to implementing previous agreements on e-rostering where not already in place. • The parties agree that access to work-life balance and family-friendly arrangements, including flexible working, blended working, and other working arrangements, should be available to the greatest possible extent across the public service consistent with business needs and service delivery and local implementation, as set out in section 1.5.4 of Building Momentum.
Improving access to services. The parties will engage with a view to agreeing revised working arrangements and work practices to be introduced in support of the delivery of improved and more accessible public services over a seven-day week where a need for this has been identified. Improved customer services. 2024-2026 The parties agree to engage in relation to implementing previous agreements on e-rostering where not already in place.
