Inbound Call Quality Monitoring Sample Clauses

Inbound Call Quality Monitoring. Supplier shall audit and score a minimum of **** using a mutually agreed upon quality measurement criteria. The results of the monitoring and scoring will be provided to AT&T on an agreed to schedule. Table 3: Inbound Call Handling Service Levels Performance Metrics Proprietary and Confidential This Order and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party representatives, and Supplier its Affiliates, and third party representatives except under written agreement by the contracting Parties. ****Certain information has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Order No. SG021306.S.025.S.004.A.005 Amendment and Restatement of Order No. SG021306.S.025.S.004 SLA ID* Service Level Category **** Service Level Performance Metric **** **** **** **** **** **** * IC = Inbound Call Service Level
Sample 1
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Inbound Call Quality Monitoring. Supplier shall audit and score a **** (or **** Proprietary and Confidential This Order and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party representatives, and Supplier its Affiliates, and third party representatives except under written agreement by the contracting Parties. ****Certain information has been omitted and filed separately with the commission. Confidential treatment has been requested with respect to the omitted portions. CONFIDENTIAL TREATMENT REQUESTED Order No. SG021306.S.025.S.002.A.004 Amendment and Restatement of Order No. SG021306.S.025.S.002 ****) using a mutually agreed upon quality measurement criteria. The results of the monitoring and scoring will be provided to AT&T on an agreed to schedule. Table 3: Inbound Call & Chat Handling Service Levels Performance Metrics SLA ID* Service Level Category Monthly Service Level Performance Metric **** **** **** **** **** **** **** **** **** * IC = Inbound Call Service Level; CH = Chat Service Level Table 4: Inbound Call Abandon Rate Bonus/Credit Schedule SLA ID **** SLA Index $ Bonus (paid by AT&T reflected as a positive percentage value or +%) or $ Credit (AT&T credit reflected as a negative percentage value or -%) **** **** Abandon Rate **** of Inbound Call Fees for such program element in such **** **** **** Abandon Rate **** of Inbound Call Fees for such program element in such **** **** **** Abandon Rate **** of Inbound Call Fees for such program element in such **** **** **** Abandon Rate No credit or bonus applicable **** **** Abandon Rate **** of Inbound Call Fees for such program element in such **** **** **** Abandon Rate **** of Inbound Call Fees for such program element in such **** **** **** Abandon Rate **** of Inbound Call Fees for such program element in such **** **** **** Abandon Rate **** of Inbound Call Fees for such program element in such **** **** **** Abandon Rate **** of Inbound Call Fees for such program element in such **** **** ****Abandon Rate for **** **** of Inbound Call Fees for such program element in such **** Table 5: Chat Button Bonus/Credit Schedule Proprietary and Confidential This Order and information contained therein is not for use or disclosure outside of AT&T, its Affiliates, and third party representatives, and Supplier its Affiliates, and third party representatives except under written agreement by the contracting Parties. ****Certain information has been omitted and filed separately with...
Sample 1

Related to Inbound Call Quality Monitoring

  • Data Access Services State Street agrees to make available to the Fund the Data Access Services subject to the terms and conditions of this Addendum and such data access operating standards and procedures as may be issued by State Street from time to time. The Fund shall be able to access the System to (i) originate electronic instructions to State Street in order to (a) effect the transfer or movement of cash or securities held under custody by State Street or (b) transmit accounting or other information (the transactions described in (i)(a) and (i)(b) above are referred to herein as “Client Originated Electronic Financial Instructions”), and (ii) access data for the purpose of reporting and analysis, which shall all be deemed to be Data Access Services for purposes of this Addendum.

  • Quality Control A. Controlled Affiliate agrees to use the Licensed Marks and Name only in connection with the licensed services and further agrees to be bound by the conditions regarding quality control shown in attached Exhibit A as they may be amended by BCBSA from time-to-time.

  • Quality Assurance Licensee agrees that all use of the Licensed Subject Matter shall be only upon the Products manufactured by or for Licensee in accordance with quality standards approved by Licensor prior to the commencement of manufacturing of the Products. Licensee shall submit for Licensor's sole and absolute approval the type of cereal, the name of cereal, the packaging design, advertising material, and all other materials to be used in connection with the Products subject to the sole and absolute approval of Licensor which shall not be unreasonably delayed or withheld.

  • Money Market Fund Compliance Testing and Reporting Services Subject to the authorization and direction of the Trust and, in each case where appropriate, the review and comment by the Trust’s independent accountants and legal counsel, and in accordance with procedures that may be established from time to time between the Trust and the Administrator, the Administrator will:

  • System and Data Access Services a.System. Subject to the terms and conditions of this Addendum and solely for the purpose of providing access to Fund Data as set forth herein, State Street hereby agrees to provide the Fund, or certain third parties approved by State Street that serve as the Fund`s investment advisors, investment managers or fund accountants (the "Fund Accountants") or as the Fund`s independent auditors (the "Auditor"), with access to State Street`s Multicurrency HORIZONR Accounting System and the other information systems described in Attachment A (collectively, the "System") on a remote basis solely on the computer hardware, system software and telecommunication links described in Attachment B (the "Designated Configuration") or on any designated substitute or back-up equipment configuration consented to in writing by State Street, such consent not to be unreasonably withheld.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services Distributor shall provide Maintenance and Support Services to all of its Customers of Licensed Software as set forth in Sections 3.4(a) and 3.4(b) below. Distributor may require Customers to provide the own First-Line Support: however, in no event shall Siebel be responsible for First-Line or Second-Line Support. Subject to Distributor's payment of the Maintenance Fees set forth in EXHIBIT A Siebel shall provide Third-Line Support to Distributor in accordance with Siebel's then current Maintenance and Support Services Policy. Distributor shall be responsible for all support related to the Value Added Offering.

  • Quality Service Standards/NAV Errors Price Associates and the Fund may, from time to time, agree to certain quality service standards, with respect to the Services hereunder. In the event Price Associates is the party responsible for causing an error in the computation of the net asset value for a Fund or share class of a Fund (“NAV Error”), the actions that are required to be taken as to such NAV Error shall be made in accordance with the Fund’s Net Asset Value Error Correction Policy and Procedures (“NAV Error Policy”) attached hereto as Schedule II.

  • Customer Services Provide services and systems dedicated to customer service, including billing, remittance, credit, collections, customer relations, call centers, energy conservation support and metering.

  • Product Quality (a) Tesoro warrants that all Products delivered under this Agreement or any Purchaser Order shall meet the latest applicable pipeline specifications for that Product upon receipt at the applicable Terminal and contain no deleterious substances or concentrations of any contaminants that may make it or its components commercially unacceptable in general industry application. Tesoro shall not deliver to any of the Terminals any Products which: (a) would in any way be injurious to any of the Terminals; (b) would render any of the Terminals unfit for the proper storage of similar Products; (c) would contaminate or otherwise downgrade the quality of the Products stored in commingled storage; (d) may not be lawfully stored at the Terminals; or (e) otherwise do not meet applicable Product specifications for such Product that are customary in the location of the Terminal. If, however, there are Products that do not have such applicable specifications, the specifications shall be mutually agreed upon by the Parties. Should Tesoro's commingled Products not meet or exceed the minimum quality standards set forth in this Agreement or any applicable Purchase Order, Tesoro shall be liable for all loss, damage and cost incurred thereby, including damage to Products of third parties commingled with Tesoro's unfit Products.

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