Common use of Informal Complaint Resolution Clause in Contracts

Informal Complaint Resolution. The parties encourage that wherever possible, they will commit to the use of an informal complaint resolution process [ICR]. A member may notify a xxxxxxx or other authorized Union official who may initiate this process within ten days from the date the member knew or should have known of the dispute. The process can begin with any form of notification (verbal or written) but each party should note and acknowledge that date. In totality, the ICR will be completed within fifteen days of presentation; however, upon mutual agreement, the period can be extended to no more than thirty days. After receiving notification from the member, the authorized union official will then contact a management representative assigned to the functional unit from which the dispute emanates, and these parties will engage in the ICR discussions. At this point the parties shall meet to engage dialogue and compromise to resolve the disagreement. Neither party shall utilize outside counsel. The ICR will have no impact on the rights of the union to initiate the formal grievance procedure. Any resolution that requires future relief shall be memorialized in writing by the representatives. Only in those cases that require future relief, the statements of resolution will be forwarded to the appropriate parties in order to facilitate timely implementation of the resolution. Dispute resolutions are specific to the disagreement at hand and there is no expectation that the settlement will constitute precedent. If the grievance is not resolved at this stage, it may be processed as provided below.

Appears in 9 contracts

Samples: Collective Bargaining Agreement, Collective Bargaining Agreement, Collective Bargaining Agreement

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