Information and Referral. The Agency shall provide information and referrals to other agencies for allowable services, as needed.
Information and Referral. Appropriate information will be provided and referrals made to programs and services that best meet the needs of individual career services customers, including but not limited to supportive services programs, assistance with filing claims for unemployment compensation, and information on financial aid assistance.
Information and Referral. Provide information and referral services to 200 Kinship/NREFM families per year.
Information and Referral. Provide information and referrals to San Mateo County Kinship/Non-Related Extended Family Member (NREFM) families. These families are either San Mateo County residents or San Mateo County CFS cases residing in other counties. Edgewood Center will track how many Kinship families, children and youth are receiving Kinship services.
Information and Referral. (non-CW) calls will be sent to Park County’s Pending Incoming Hotline Queue (pursuant to Volume 7 Rule). It will be the responsibility of Park County to check the pending queue and manage the final disposition of all records. Call purpose will be included in the comments. Callers will be redirected back to the Park County main Department of Human Services number. Park County can request a brief synopsis.
Information and Referral. Crisis Intervention • Weekly face-to-face contact for up to 60 days
Information and Referral. One time intervention to assess need and connect to existing services and resources: Staff, in person and by telephone, • Assess individual client need • Connect to existing services and resources including area non-profits and faith organizations, and county programs including those at the Department of Human Services Goal: no more than 25 percent of clients return for additional services within three months of case closure; confirmed through review of records. Goal: follow up contact with 50 percent of referred clients to assess status of referral • Stabilize basic needed (shelter, food, medical, etc) • Provide brief counseling • Link to educational and training resources • Develop financial management and budget skills • Access benefit programs • Provide regular follow up in person, by telephone, email and mail Goal: 25 percent to complete service plan every three months confirmed through review of records Assistance in stabilizing household’s in appropriate housing. • Assess appropriateness of housing • Provide guidance on the client’s barriers to maintaining housing • Advise regarding tenant-landlord issues and offer mediation where appropriate • Assist in identification of, and application for, suitable housing units • Help with completing Housing Grants applications where appropriate • Offer foreclosure prevention and referrals Goal: 25 percent of clients receive the help needed to be stably housed, confirmed though follow up with clients.
Information and Referral. (non-CW) calls will be sent to Huerfano County’s Pending Incoming Hotline Queue (pursuant to Volume 7 Rule). It will be the responsibility of Huerfano County to check the pending queue and manage the final disposition of all records. Call purpose will be included in the comments. Callers will be redirected back to the Huerfano County main Department of Human Services number. Huerfano County can request a brief synopsis.
Information and Referral. Often people will inquire about issues that are not within the contacted department’s or City’s domain. Every effort should be made to refer these callers to the entity that is best able to handle their concern. All referrals should include a phone number or location of the suggested agency. Internal referrals should be handled in a similar manner. If a person on the phone or through email is being referred to a different department or employee, the individual should be given direct contact information for future reference and then be transferred. Customers should not have to call back for assistance with the transfer. If a referral is made to another City department, every effort should be made to ensure the referral is correct and, if transferring by phone, that the call is indeed being delivered to the appropriate entity.
Information and Referral. In addition to the requirements set forth in Employee Guidelines General, Call Center employees are responsible for entering requests for tracking, following up on requests to ensure prompt service, escalating issues properly, and documenting resolutions to improve future response.
