Information and Referral Services. The Service Center shall establish and maintain an on-site resource library that contains current resource materials, publications, information and statistical data needed by existing and prospective small business owners. The library shall include at least one (1) computer workstation dedicated for use by clients to access the Internet for business research purposes. The Service Center shall maintain a listing of appropriate services and resource providers to which clients may be referred for services not offered by the Service Center, including, but not limited to, SCORE and local community colleges.
Information and Referral Services. 1. Subrecipient shall make available a 24/7 multilingual health and social service call center that includes a robust database with up-to-date resource information. • Refer persons in need to local resources such as food, shelter, clothing, workforce development, support groups, child development assessment and safety resources, health care access, substance abuse assessment and treatment services, and other necessary social service supports. • Provide quarterly Demographic report (PDF) on contacts served (number of calls, emails, in-person visits), and referrals given (by agency/program), by Service Planning Area and City. Report to be revised with County staff to be a public facing document. • Provide quarterly Report to include results from fund development grant writing efforts, results of client satisfaction surveys, results on consumer and stakeholder confidence at least annually, results of fund raising events, and other activities that shall enhance fund development, as well as consumer and stakeholder confidence in the services of Subrecipient. Staff time, consultant time, and related costs associated with the above efforts are allowed under this Agreement. • In coordination with County, create dashboard reports that communicate to a variety of audiences including County Board of Supervisors, CoC Board, CoC at Large and general public the various demands for resources, including housing in the County. Public dashboards shall also be developed per other funders’ requests and at the discretion of the Subrecipient. • Provide access to live, specially trained information and referral specialist 24 hours a day. Staff shall complete training and keep documentation at site for Subrecipient’s Specialists. • Provide assistance in a broad spectrum of languages either with multilingual staff or via a language line service. Quarterly report shall include report on languages utilized throughout time frame detailed. • Provide and maintain the public access to the Subrecipient’s website/database. In quarterly report Subrecipient shall provide report on how many visits received from unique IP Address, total searches performed, and records views. • Provide Orange County Social Services Agency (SSA) staff quarterly training, as requested, on use of the Public Resource Database (PRD) and access to an online tutorial. Data on trainings shall be included in the Quarterly Report. • Staff and volunteers shall contact providers, both established and new, to update servic...
Information and Referral Services. CONTRACTOR shall provide twenty-four (24) hour, seven (7) day a week, Information and Referral Services to residents of Los Angeles County through a 2-1-1 dialing code, toll-free dedicated phone number, local call exchange, and through the availability of a Telecommunications Device for the Deaf/Teletypewriter (TDD/TTY) line to ensure that the hearing impaired community has access to I&R services. The CONTRACTOR shall post a sign outside of building notifying potential walk-in clients that information and referral services are provided via telephone (the sign will direct them to nearby pay phones) for further assistance.
Information and Referral Services. The objective of Information and Referral Services is to increase access to 6 community resources for families in need.
Information and Referral Services. Information referrals for Client, regarding 30 community resources for substance use disorder prevention, treatment and HIV services. 31 r. Network and Support Building – Alumni support and networking which includes 32 activities and social events to keep alumni linked to ongoing support.
Information and Referral Services. 8 5.5.1 The objective of Information and Referral Services is to increase access to 9 community resources for families in need.
10 5.5.2 CONTRACTOR shall provide Information and Referral Services to a 11 minimum of thirty-five hundred (3,500) unduplicated PARTICIPANTS annually.
12 5.5.3 Services include an assessment of need and referral services, including, but 13 not limited to, the following: emergency housing, emergency food, counseling, childcare, 14 substance abuse counseling and treatment, parenting education, utility assistance, health and 15 mental health treatment, education and job training, legal aid, and youth academic and recreation 16 services. Information and Referral Specialist shall collaborate with other community agencies by 17 receiving and referring PARTICIPANTS.
18 5.5.4 Information and Referral Specialist shall be stationed at the FRC reception 19 area as the first point of contact for walk-in and telephone/email inquiries during FRC operating 20 hours. Information and Referral Specialist shall follow-up with linked service provider to verify
Information and Referral Services. 1. Contractor shall make available a 24/7 multilingual health and social service call center that includes a robust database with up-to-date resource information.
a. Refer persons in need to local resources such as food, shelter, clothing, workforce development, support groups, child development assessment and safety resources, health care access, substance abuse assessment and treatment services, and other necessary social service supports.
b. Provide quarterly Demographic report in PDF format on contacts served and referrals given (by agency/program), by Service Planning Area and City. Countywide and Service Planning Area Reports to be submitted to the County as a public facing document.
Information and Referral Services. 1. Contractor shall make available a 24/7 multilingual health and social service call center that includes a robust database with up-to-date resource information.
a. Refer persons in need to local resources such as food, shelter, clothing, workforce development, support groups, child development assessment and safety resources, health care access, substance abuse assessment and treatment services, and other necessary social service supports.
b. Provide quarterly Demographic report in PDF format on contacts served and referrals given (by agency/program), by Service Planning Area and City. Countywide and Service Planning Area Reports to be submitted to the County as a public facing document.
c. Provide quarterly Report to include results results of client satisfaction surveys, results on consumer and stakeholder confidence at least annually . Staff time, consultant time, and related costs associated with the above efforts are allowed under this Agreement.
d. In coordination with the County, create dashboard reports that communicate to a variety of audiences including County Board of Supervisors, CoC Board, CoC and general public the various demands for resources, including housing in Orange County.
e. Provide access to live, specially trained information and referral specialist 24 hours a day. Contractor staff shall complete training and keep documentation at site for Contractor’s Staff. County of Orange, Health Care Agency Contract MA-042-20010797
f. Provide assistance in a broad spectrum of languages either with multilingual staff or via a language line service. Quarterly report shall include report on languages utilized throughout time frame detailed.
g. Provide and maintain the public access to the Contractor’s website/database. In quarterly report, Contractor shall provide report on how many visits received from unique IP Address, total searches performed, and records views.
h. Provide Orange County Social Services Agency (SSA) staff quarterly training, as requested, on use of the Public Resource Database (PRD) and access to an online tutorial. Data on trainings shall be included in the Quarterly Report.
i. Staff and volunteers shall contact providers, both established and new, to update service information to include such data as their service description, location, hours, eligibility requirements, documentation requirements, fees and other pertinent information.
j. Disseminate information to the public via an emailing listserv as requested by the Coun...
Information and Referral Services. 1. Contractor shall make available a 24/7 multilingual health and social service call center that includes a robust database with up-to-date resource information.
a. Refer persons in need to local resources such as food, shelter, clothing, workforce development, support groups, child development assessment and safety resources, health care access, substance abuse assessment and treatment services, and other necessary social service supports.
b. Provide quarterly Demographic report in PDF format on contacts served and referrals given (by agency/program), by Service Planning Area and City. Countywide and Service Planning Area Reports to be submitted to the County as a public facing document.
c. Provide quarterly Report to include results results of client satisfaction surveys, results on consumer and stakeholder confidence at least annually . Staff time, consultant time, and related costs associated with the above efforts are allowed under this Agreement.
d. In coordination with the County, create dashboard reports that communicate to a variety of audiences including County Board of Supervisors, CoC Board, CoC and general public the various demands for resources, including housing in Orange County.
e. Provide access to live, specially trained information and referral specialist 24 hours a day. Contractor staff shall complete training and keep documentation at site for Contractor’s Staff.
f. Provide assistance in a broad spectrum of languages either with multilingual staff or via a language line service. Quarterly report shall include report on languages utilized throughout time frame detailed.
g. Provide and maintain the public access to the Contractor’s website/database. In quarterly report, Contractor shall provide report on how many visits received from unique IP Address, total searches performed, and records views.
h. Provide Orange County Social Services Agency (SSA) staff quarterly training, as requested, on use of the Public Resource Database (PRD) and access to an online tutorial. Data on trainings shall be included in the Quarterly Report.
i. Staff and volunteers shall contact providers, both established and new, to update service information to include such data as their service description, location, hours, eligibility requirements, documentation requirements, fees and other pertinent information.
j. Disseminate information to the public via an emailing listserv as requested by the County.
k. Work with County staff to identify unmet needs and assi...
Information and Referral Services. 1. Contractor shall make available a 24/7 multilingual health and social service call center that includes a robust database with up-to-date resource information.
a. Refer persons in need to local resources such as food, shelter, clothing, workforce development, support groups, child development assessment and safety resources, health care access, substance abuse assessment and treatment services, and other necessary social service supports.
b. Provide quarterly Demographic report in PDF format on contacts served and referrals given (by agency/program), by Service Planning Area and City. Countywide and Service Planning Area Reports to be submitted to County as a public facing document.
c. Provide quarterly Report to include results of client satisfaction surveys, results on consumer and stakeholder confidence at least annually. Staff time, consultant time, and related costs associated with the above efforts are allowed under this Contract.
d. In coordination with County, create dashboard reports that communicate to a variety of audiences including County Board of Supervisors, CoC Board, CoC and general public the various demands for resources, including housing in Orange County.
e. Provide access to live, specially trained information and referral specialist 24 hours a day. Contractor staff shall complete training and keep documentation at site for Contractor’s Staff.
f. Provide assistance in a broad spectrum of languages either with multilingual staff or via a language line service. Quarterly report shall include report on languages utilized throughout time frame detailed.
g. Provide and maintain the public access to Contractor’s website/database. In quarterly report, Contractor shall provide report on how many visits received from unique IP Address, total searches performed, and records views.
