Common use of Key Individuals Clause in Contracts

Key Individuals. 2.1 The Contractor(s) and Authority will agree a number of Key Roles and Key Personnel and the Contractor(s) must ensure the continuity of Key Personnel throughout the Period of the Framework Agreement. 2.2 The Contractor is expected to identify and allocate a named dedicated Framework Manager resource for the framework. 2.3 The role of the Framework Manager will be to manage the overall Framework Agreement with the Authority and to ensure any contractual non-conformance is addressed. The Framework Manager will also be responsible for attending quarterly operational Governance Meetings with the Authority to feedback on consolidated Management Information and discuss opportunities for continuous improvement. They will be responsible for the management of the individual Call-offs and provide a Single Point of Contact (SPoC) for the Framework Public Bodies using the Framework Agreement. 2.4 On a mutually agreed basis the Framework Manager (or other appointed named deputy from the Contractor’s organisation) will be required to meet with the Framework Public Bodies to ensure all their requirements are being met and to demonstrate the Contractor’s ability to maintain, and improve delivery against KPIs throughout the Framework Agreement. The activities of the Framework Manager (and any other appointed named deputies) are fully inclusive within the costs provided in “ITT - Schedule 2 (Pricing) - Technology Peripherals and Infrastructure”. 2.5 Where a Framework Public Body has an existing Account Manager in place with the Contractor, the Contractor should, where possible, offer the option of retaining this Account Manager. 2.6 The Contractor(s) will be required to produce and maintain an organisation chart for the Contract and Account Management structure for this Framework Agreement which details the escalation route for each of the areas. Clear escalation routes should be identified for the provision of Goods and achieving the KPIs within this Framework Agreement in line with the governance process.

Key Individuals. 2.1 The Contractor(s) Contractor and Authority will agree a number of Key Roles and Key Personnel and the Contractor(s) Contractor must ensure the continuity of Key Personnel throughout the Period of the Framework Agreement. 2.2 The Contractor is expected to identify and allocate a named dedicated Framework Manager resource for the framework. 2.3 The role of the Framework Manager will be to manage the overall Framework Agreement with the Authority and to ensure any contractual non-conformance is addressed. The Framework Manager will also be responsible for attending quarterly operational Governance Meetings with the Authority to feedback on consolidated Management Information and discuss opportunities for continuous improvement. They will be responsible for the management of the individual Call-Call- offs and provide a Single Point of Contact (SPoC) for the Framework Public Bodies using the Framework Agreement. 2.4 On a mutually agreed basis the Framework Manager (or other appointed named deputy from the Contractor’s organisation) will be required to meet with the Framework Public Bodies to ensure all their requirements are being met and to demonstrate the Contractor’s ability to maintain, and improve delivery against KPIs throughout the Framework AgreementContract. The activities of the Framework Manager (and any other appointed named deputies) are fully inclusive within the costs provided in “ITT - Schedule 2 (Pricing) - Technology Peripherals and Infrastructure”). 2.5 Where a Framework Public Body has an existing Account Manager in place with the Contractor, the Contractor should, where possible, offer the option of retaining this Account Manager. 2.6 The Contractor(s) Contractor will be required to produce and maintain an organisation chart for the Contract and Account Management structure for this Framework Agreement which details the escalation route for each of the areas. Clear escalation routes should be identified for the provision of Goods and achieving the KPIs within this Framework Agreement in line with the governance process.