Liability for Unauthorized Transfers from Your Account. Tell us AT ONCE if you believe your Online Banking Services username, password, or other security devices or credentials have been lost, stolen, or otherwise compromised, or if you believe that an electronic fund transfer has been made without your permission using information from your check. The unauthorized use of your Online Banking Service may cause you to lose funds. Telephoning is the best way to minimize any losses or other adverse consequences. If your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed or made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. Call us immediately at the following toll-free number: 000-000-0000. If you cannot reach us by telephone, write us at Ally Bank, X.X. Xxx 000, Xxxxxxx, XX 00000.
Liability for Unauthorized Transfers from Your Account. If your statement record shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a hospital stay or a long trip) kept you from telling us, we will extend the time period.
Liability for Unauthorized Transfers from Your Account. Tell us AT ONCE if you believe your debit card or PIN has been lost or stolen, or if you believe that an electronic funds transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus any other Ally account you own). If you tell us within two (2) Business Days after you learn of the loss or theft of your debit card or PIN, you can lose no more than $50 if someone used your debit card or PIN without your permission. If you do NOT tell us within two (2) Business Days after you learn of the loss or theft of your debit card or PIN, and we can prove we could have stopped someone from using your debit card or PIN without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, including those made by debit card, PIN or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed or made available to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods. If you believe your debit card or PIN has been lost or stolen, call: 000-000-XXXX (2559), or write: Ally Bank, P.O. Box 951, Horsham, PA 19044. You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
