Linguistic Access Sample Clauses

Linguistic Access. Translation and interpreter services, for written and spoken language to ensure effective communication. Linguistic Access includes sign language interpretation, and the provision of other auxiliary aids and services to persons with disabilities.
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Linguistic Access a. The MCO shall take appropriate measures to ensure adequate access to services by Members with limited English proficiency. These measures shall include, but not be limited to the promulgation and implementation of policies on linguistic accessibility for MCO staff, network providers and subcontractors; the identification of a single individual at the MCO for ensuring compliance with linguistic accessibility policies; identification of persons with limited English proficiency as soon as possible following enrollment; provisions for translation services; and the provision of a Member handbook, notices of action and grievance/administrative hearing information in languages other than English. b. Member educational materials must also be available in languages other than English and Spanish when more than five (5) percent of the MCO's Members in any county served by the MCO speaks the alternative language, provided, however, this requirement shall not apply if the alternative language has no written form. The MCO may rely upon initial enrollment and monthly enrollment data from the DEPARTMENT's Eligibility Management System (EMS) to determine the percentage of Members who speak alternative languages. All Member educational materials must be made available in alternate formats to the visually impaired. c. The MCO shall also take appropriate measures to ensure access to services by persons with visual and hearing disabilities. Information concerning Members with visual impairments and hearing disabilities will be made available through the daily and monthly EMS enrollment data.
Sample 1
Linguistic Access a. The MCO shall take appropriate measures to ensure adequate access to services by Members with limited English proficiency. These measures shall include, but not be limited to the promulgation and implementation of policies on linguistic accessibility for MCO staff, network providers and subcontractors; the identification of a single individual at the MCO for ensuring compliance with linguistic accessibility policies; identification of persons with limited English proficiency as soon as possible following enrollment; provisions for translation services; and the provision of a Member handbook, and information in languages other than English. b. Member educational materials must also be available in languages other than English and Spanish when more than five (5) percent of the MCO's HUSKY B Members served by the MCO speaks the alternative language, provided, however, this requirement shall not apply if the alternative language has no written form. The MCO may rely upon initial enrollment and monthly enrollment data from the DEPARTMENT's BESST to determine the percentage of Members who speak alternative languages. All Member educational materials must be made available in alternate formats to the visually impaired. c. The MCO shall also take appropriate measures to ensure access to services by persons with visual and hearing disabilities SANCTION: For each documented instance of failure to provide appropriate linguistic accessibility to Members, the DEPARTMENT may impose a strike towards a Class A sanction pursuant to Section 9.
Sample 1

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