Common use of Maintenance and Support Services Clause in Contracts

Maintenance and Support Services. The following Maintenance and support offerings are authorized under the Contract. The Contractor agrees that malfunctions that cannot be immediately diagnosed and attributed to a certain piece of equipment will require the participation of the Contractor until the problem resolution and responsibility is identified. Maintenance plan options which are available as part of the Contractor’s standard commercial offerings, including plans that include Replaceable Service Parts, Consumables, and/or Click Charges may be offered under this Contract. Maintenance must be performed onsite by OEM certified personnel. 1. Printing and Imaging Equipment Maintenance Services: These are services to protect the Printing and Imaging Equipment, including, but not limited to, remedial repairs and upgrades. Contractor shall maintain the Product, while covered under Maintenance, so as to provide Authorized User with the ability to utilize the Product without significant functional downtime to the Authorized User’s ongoing business operations in accordance with the applicable service descriptions specified by the Contractor’s approved NYS pricelist. Please see §3, Definitions. 2. Legacy Maintenance: Contractor may offer Maintenance services on EOL Equipment that is not being offered under this Contract, provided that the equipment fits the scope of the Contract set forth in Contract §2(1), Product Offerings.

Maintenance and Support Services. The following Maintenance and support offerings are authorized under the Contract. The Contractor agrees that malfunctions that cannot be immediately diagnosed and attributed to a certain piece of equipment will require the participation of the Contractor until the problem resolution and responsibility is identified. Maintenance plan options which are available as part of the Contractor’s standard commercial offerings, including plans that include Replaceable Service Parts, Consumables, and/or Click Charges may be offered under this Contract. Maintenance must be performed onsite by OEM certified personnel. 1. Printing and Imaging Equipment Maintenance ServicesMaintenance: These are services Services to protect the Printing and Imaging Equipment, including, including but not limited to, to remedial repairs and upgrades. Contractor shall maintain the Product, while covered under Maintenance, so as to provide Authorized User with the ability to utilize the Product without significant functional downtime to the Authorized User’s ongoing business operations in accordance with the applicable service descriptions specified by the Contractor’s approved NYS pricelist. Please see §3, Definitions. 2. Legacy Maintenance: Contractor may offer Maintenance services on EOL Equipment that is not being offered under this Contract, provided that the equipment fits the scope of the Contract set forth in Contract §2(1)2.1, Product OfferingsScope.