Methodology for Ordering, Delivery and Service for Goods Sample Clauses

Methodology for Ordering, Delivery and Service for Goods. Your Score: 1,640 Score of the first ranked Framework Member: 1,820 Your response demonstrated a clear methodology for ordering and delivering with maximum 10 working days confirmed for delivery for ex stock items. It was noted that your firm would arrange collection if incorrect goods delivered at no cost. In relation to packaging your response stated that packaging would be removed from NUI Galway sites by your firm at no cost when installing equipment. However, in relation to the supply only of goods to NUI Galway would be responsible for empty packaging. Your restocking policy requires goods to be returned, in the original packaging, within 7 days in original packaging and the goods are subject to a 10% restocking charge plus shipping costs. We note that your firm does not have a delivery fleet for supply only, however your firm uses your firms’ commercial vehicles for personnel, tools and installation materials. No delivery charges are applied for small items, but larger items will incur a shipping fee which will be noted on the quotation. The response clearly set out how the return of faulty or damaged goods would be dealt with, and it was noted that the pricing schedule was completed with details provided on the CE/EN standard for the equipment proposed. By contrast the first ranked Framework Member addressed each of the elements of this criterion in a detailed manner. They also confirmed that they have strong existing relationships with their suppliers and confirm they can also achieve the 10-working day delivery requirement. They provided a detailed workflow on their established ordering process together with an excellent workflow diagram in relation to their collection and return procedure. The return of empty packaging was addressed well with information on their waste management process and their waste partners were identified. They confirmed they apply their supplier’s restocking policy, and that where there is no restocking fee charged by suppliers, they will not charge a restocking fee to NUI Galway, and they provided a very detailed response covering all aspects of their approach to the delivery and distribution of goods to NUI Galway’s sites including details of their delivery fleet, providing assurance to NUI Galway. A detailed workflow infographic on their policy for the return of faulty or damaged goods was provided and they also confirmed that all hardware they supply meets the CE/EN standard. As a result of their proposals on packagin...
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Related to Methodology for Ordering, Delivery and Service for Goods

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