Your Score. 2250 Score of the first ranked Framework Member: 2550 The proposal under this criterion has addressed all elements of the services required by NUI Galway. A good level of detail has been provided to support capacity requirements, resources, back-up and breakdown procedures including the provision of an on-site mechanic, garage and fuel pumps. In addition passenger safety, driver wellbeing and scheduling have also been addressed in this proposal. The tenderer has also confirmed that any requests for logos on buses will be accommodated. Overall the evaluation panel concluded that the proposal under this criterion was good but did not merit a comparable score to that of the winning tenderer who had submitted a more detailed and focused proposal under this criterion Criterion C – Customer Services (15%)
Your Score. 975 Score of the first ranked Framework Member: 1200 The proposal under this criterion has addressed all of the elements as requested including details of the contract management team, drivers and mechanics/support drivers to be assigned to the contract. Escalation and invoicing procedures have also been outlined. Details have been provided regarding internal record management systems for vehicles, staff and payments and it is stated that a complaints file will managed by Xxxxxx and Meabh and all issues and complaints dealt with by them. The evaluation panel concluded that this was an acceptable proposal but lacked specific detail on all elements. The winning tenderer by comparison proposed a more client focused service proposal for NUI Galway and for this reason scored higher marks under this criterion. Criterion D – Reduced Mobility Access (10%)
Your Score. 650 Score of the first ranked Framework Member: 700 The proposal under this criterion has confirmed that the tenderer has a sixteen seater and a fifty one seater bus with wheelchair access and also states that three of the drivers have completed manual handling courses. In addition all drivers are trained to understand passenger safety and mobility issues and the tenderer states that it is company policy to ensure all passengers are treated with respect and that their safety is priority for the company. The evaluation panel concluded that the proposal under this criterion was good but lacking in detail, the winning tenderer by comparison set out a more focused and detailed proposal for facilitating passengers with mobility access issues and for this reason scored higher under this criterion.
Your Score. 395 Score of the first ranked Framework Member: 400 The tenderer has outlined a number of elements that combine to show innovation and added value for NUI Galway including having their own works site for the maintenance and parking of all vehicles. It is also confirmed that a range of vehicles and capacities are available to suit all requirements. The tenderer states that they have at their disposal a team of professional and trained drivers fluent in English and Irish. The tender also states that they have their own fuel pumps, maintenance facility and equipment. The evaluation panel concluded that the proposal under this criterion was good with reference to innovative ways of delivering efficiency, comfort and safety and this resulted in this proposal scoring a similar mark to that of the winning tenderer who scored higher based on their ability to demonstrate innovative solutions for achieving added value for NUI Galway. SCORE OBTAINED Award Criterion Maximum Score Available Minimum Score Required (if any) Your Score Score of the 1st ranked member of the framework Criterion A Cost (General Routes) 2000 n/a 1784 2000 Criterion B Service Proposal 0000 0000 0000 0000 Criterion C Customer Services 1500 750 975 1200 Criterion D Reduced Mobility Access 1000 500 650 700
Your Score. 1125 Score of the first ranked Framework Member: 1200 The proposal states that both Directors of the company will be assigned to the contract namely Xxxxxxxxx and Xxxx Xxxx. Xxxx will have overall responsibility for the running of the business including driver rostering, scheduling of trips and maintenance, accounts, payroll, supply of relief drivers and booking receipts and confirmation. Xxxxxxxxx Xxxx will assist with some of these duties. Xxxxx Xxxx will assist with driver rostering, maintenance schedules, customer service and supply of relief drivers. In addition it is stated that drivers, maintenance personnel and cleaners will also form part of the team. In addition escalation and invoicing procedures have been outlined. The evaluation panel concluded that this was a good response under this criterion however the winning tenderer by comparison set out a more detailed account of their proposed customer services which resulted in them scoring a higher mark under this criterion. Criterion D – Reduced Mobility Access (10%)
Your Score. 800 Score of the first ranked Framework Member: 700 The tenderer states that they have two Mercedes Sprinter mini-buses which can each accommodate three wheelchairs. Door handles and grab handles are of a different colour to allow for ease of identification. The proposal also states that ease of access is facilitated with low steps or mechanically lowering the vehicle. The tenderer has supported their response under this criterion by stating that an element of the tenderer's transport service revolves around providing school bus services on behalf of Bus Eireann and the provision of rural transport services for older passengers with mobility issues. The evaluation panel concluded that this was a very good proposal clearly demonstrating the capacity of the tenderer to deliver the requirements of NUI Galway passengers and thereby meriting a higher score than that of the winning tenderer. Criterion E – Innovation (5%) Your Score: 375 Score of the first ranked Framework Member: 400 As part of their innovative proposal for NUI Galway the tenderer states that where trips are planned for early in the week there is generally a wider choice of vehicles available and traffic on routes is less busy thereby ensuring that passengers get to their destination on time. In addition two buses in the fleet are upgraded annually and newer models generally have AC, double glazed windows and reclining seats. In addition they are equipped with up to date technologies and safety features such as cruise control, EBS and lane departure warning. The tenderer also states that additional added value can be had by NUI Galway if five or more trips are booked at the one time. The evaluation panel concluded that this was a good proposal however the winning tenderer put forward a more bespoke and innovative proposal which resulted in them scoring a higher mark under this criterion. SCORE OBTAINED Award Criterion Maximum Score Available Minimum Score Required (if any) Your Score Score of the 1st ranked member of the framework Criterion A Cost (General Routes) 2000 n/a 1574 2000 Criterion B Service Proposal 0000 0000 0000 2550 Criterion C Customer Services 1500 750 1185 1200 Criterion D Reduced Mobility Access 1000 500 800 700
Your Score. 2400 Score of the first ranked Framework Member: 2550 The proposal under this criterion confirms the tenderer’s capacity to fulfill the requirements of NUI Galway. The tenderer can provide an on-line booking system which is also linked to a fares system and can facilitate payments when boarding a bus which will suit the various requirements of the NUIG contract. The tenderer states that a large fleet of vehicles are available for this contract and if successful the company will work closely with NUIG to ensure that all expectations are met. The proposal sets out the procedures in place for dealing with accidents/breakdowns and the procedure for providing replacement drivers who can be dispatched to assist in emergencies within a short timeframe. The proposal confirms that all drivers are very experienced and fully trained in ensuring the safe delivery of all passengers to their destinations. All drivers receive training in customer service and customer care which ensures that they understand the importance of treating all passengers with dignity and respect particularly vulnerable adults and minors and the importance of ensuring that they have a safe journey. The proposal confirms that the company is in business for over one hundred years and is well equipped to deal with unexpected cancellations and delays due to weather conditions etc. The tenderer has also confirmed that they will work with NUI Galway regarding the use of logos on their fleet and have no hesitation in providing this service. The proposal has addressed most elements of this criterion but the evaluation panel concluded that it did not specifically address how employee wellbeing will be managed for the duration of the contract. This resulted in the tenderer scoring a lower mark than that of the winning tenderer who had specifically addressed this element in detail. Criterion C – Customer Services (15%) Your Score: 1020 Score of the first ranked Framework Member: 1200 The proposal has confirmed that the proposed contract manager for this contract is XX Xxxxxxxx (Managing Director) who is very experienced and holds national and international CPC qualifications. It is also confirmed that XX Xxxxxxxx will be involved directly in the day to day operations of the company and will always be available to assist clients. Admin support will be provided by Xxxxxxxx Xxxxx and Xxxxxx Xxxxxxx, invoice and billing support will be provided by Xxxxxxx Xxxxx. In addition the tenderer will also provide exten...
Your Score. 425 Score of the first ranked Framework Member: 400 The proposal under this criterion has set out the factors that support the tenderer’s approach to delivering innovation and added value for NUI Galway including their extensive experience of the education sector and particularly third-level education in Ireland. Reference has been made to the use of up to date technology to support service delivery, safety and comfort for all passengers. Overall this was an excellent submission and merited a higher score than that of the winning tenderer. SCORE OBTAINED Award Criterion Maximum Score Available Minimum Score Required (if any) Your Score Score of the 1st ranked member of the framework Criterion A Cost (General Routes) 2000 n/a 1309 2000 Criterion B Service Proposal 3000 1500 2400 2550 Criterion C Customer Services 0000 000 0000 0000 Criterion D Reduced Mobility Access 1000 500 850 700
Your Score. 1125 Score of the first ranked Framework Member: 1200 The proposal has set out the contract management team to be made available to NUI Galway including the main point of contact, transport manager, drivers and a mechanic. In addition it is stated that a team of administrative staff will also support the contract. The submission also includes an organisational chart to support the response to these criteria. In addition the escalation procedure for handling Client complaints and issues has been set out. Overall the evaluation panel concluded that the response provided a good level of details providing assurance that the tenderer understands and has the capacity to meet the requirements of this contract. However it was concluded that the winning tender set out a more focused response to the requirements of NUI Galway and as a result scored higher score under this criterion. Criterion D – Reduced Mobility Access (10%)
Your Score. 890 Score of the first ranked Framework Member: 700 The proposal under this criterion confirms that there are two buses in the fleet that are wheelchair accessible, in addition taxis are available complete with the same belts and clamps used in the bus fleet along with the provision of fully trained drivers. The new buses in the fleet also accommodate accessibility with low floor access for passengers who may have difficulty boarding a vehicle, kneeling access is also available. The proposal also states that buses are equipped with hand rails for passengers with mobility issues, have contrasting strips for entrance steps and wide corridors for passengers with walking frames. All buses are fitted with speakers for audible announcements and high visibility strips are maintained and updated regularly. In addition there are TV screens on 60% of buses for passengers with hearing impairments and display signs for destinations or displaying group names. The proposal also states that the tenderer has participated in a disability access pilot research project carried out by NUI Galway for visually impaired users. Overall it was concluded that this was an excellent proposal under this criterion which demonstrated a clear understanding of the issues faced by passengers with disabilities and a commitment to facilitating their requirements. The evaluation panel agreed that this proposal merited a higher score than that of the winning tenderer.
