Missed Calls. Calls made to a telecommunication service in response to a “missed call” (that is a Call of a very short duration and which is unanswered or unanswerable), where it is likely that the initial “missed call” was not genuinely a call which the Calling Party had made in order to contact the called party, but rather the “missed call” was of a very short duration and made with the primarily purpose of getting the called party to make a return Call to the number displayed on their mobile or fixed-line handset as missed, particularly where:
(a) the initial called party did not personally know the missed Calling Party or have a legitimate commercial reason for receiving a missed call from that Calling Party;
(b) the Call to the missed call number is to a:
i. per call drop rate of any value;
ii. a per minute call rate of 10ppm or more; and/or
iii. combination of per call drop rate and per minute call rate, both of any value; and/or
(c) upon returning the missed call, the caller is encouraged to remain on the Call as long as possible and/or the service on the Call does not appear to be genuine.
Missed Calls. The number of times someone called the help desk, was put on hold, and eventually hung up. This may include the number of times someone called when the help desk was closed. This impacts customer service and core metrics such as MTTR.
Missed Calls. Where the Provider does not attend a Service User‟s premises to deliver the Services, as described in the Care Plan and the Request for Homecare Services, the Purchaser shall not make payment to the Provider for that specific Service. The Provider is required to use its best endeavours to check that the Service User is safe, on first becoming aware of the missed call, and to notify the Purchaser without delay; if out of hours this shall be through the Purchaser‟s Emergency Duty Team.
Missed Calls. A missed call occurs when a sensor fails to detect a vehicle. In terms of the time stamps, every loop call for which there is no corresponding call from the radar was considered a potential missed call. The algorithm identified loop calls and searched for a call from the radar units in a 2-second window before the start of loop call and 2 seconds after the end of the loop call. Potential missed calls were examined visually to establish whether they were indeed missed calls. The percentage of missed calls was calculated as the number of missed calls over the total number of loop calls. In practice, missed calls could have adverse safety effects because the exit gates could be lowered even when vehicles are occupying the crossing.
Missed Calls. An employee on a Spare Board who stands first and misses more than four two (2) hour calls in the guarantee period will not be entitled to any guarantee under RULE
