Non-Routine & Emergency Maintenance. Non-Routine Maintenance is maintenance that restores the functionality of the Dark Fiber Services. For any Non-Routine and/or emergency Maintenance (including, but not limited to, repairs required due to cable cuts, fires, remodeling work or other acts of third parties or Force Majeure events), Customer will first use commercially reasonable efforts to determine that any disruption in the functionality of the Dark Fiber Service is not on the Customer’s side of the Demarcation Point. After verifying that the problem is not on Customer’s side of the Demarcation Point, Customer may Customer may call Pilot toll-free on (000) 000-0000 or email xxxx@xxxxxxxxxx.xxx to open a Support Ticket. Pilot’s Escalation Matrix is available to Customers upon request.
Appears in 6 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
