Non-Service Affecting Fault Sample Clauses

Non-Service Affecting Fault. 4.1.1.1 Infrastructure Products (DF-, DU-, SD-) In the event of the fibre network monitoring system indicating a Non-Service Affecting Fault, the Network Operations Centre will determine its location and log the fault. The Network Operation Centre will locate and dispatch the nearest staff member to site to arrive within two (2) hours. The Network Operations Centre will inform Customer if affected, by means of a message via the preferred medium identified in the applicable Work Order. Updates will be broadcast every thirty (30) minutes during the incident with a final broadcast on incident closure. Infrastructure repair will begin within four (4) hours of fault log time. In the event of the Network Operations Centre receiving a Customer report indicating an Infrastructure Fault, the Network Operations Centre will immediately check the fibre monitoring alarms. If an alarm is present the Network Operations Centre will proceed as above. In the event of no alarm indication, the Network Operations Centre will immediately check the relevant MAN. If indications are normal, the Network Operations Centre will inform Customer that it may be liable for a False Alarm Charge, if Customer nonetheless requires that the Network Operation Centre proceed as above and initiate the staff dispatch process.
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Related to Non-Service Affecting Fault

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