Degraded Service. Either before or after the applicable Service Date, if a Service Transponder, while operational, does not meet the Service Specifications, Customer shall have the right, within ten (10) days of being notified of this [***] Filed separately with the Commission pursuant to a request for confidential treatment. condition, provisionally to waive the Service Specifications to the extent that they are not met. If Customer gives such a provisional waiver, Customer shall have an additional fifty (50) days (for a total of sixty from being notified of the condition) in which to determine whether to accept the degraded capacity and grant a permanent waiver of the Service Specifications to reflect the affected Transponder(s)' current operating level, or not. The applicable termination provisions of Section 7.2 or 7.3 shall also be stayed during any period in which Customer is considering electing a permanent waiver. If Customer gives a provisional waiver, it shall take and pay for the affected degraded capacity, as if provided in accordance with the Service Specifications until the conclusion of the sixty day period specified above. On or before the end of this sixty-day period, either Customer shall grant a permanent waiver of the Service Specifications or the termination provisions of this Agreement, as to the capacity that does not meet the Service Specifications shall, at that time, apply. If a permanent waiver is given, it shall be deemed to apply retroactively to the time of such failure to meet the Service Specifications (so that, for example, the Service Date shall be deemed to have occurred on the same day as the Service Date of the other Service Transponders on the Satellite that meet their Service Specifications). In such event the Service Specifications for the affected Service Transponder(s) shall be reduced to reflect the current operating level of the affected Service Transponder(s); provided that PanAmSat shall continue, if there are further steps that may practically be taken, to use reasonable efforts to restore the affected Transponder to meet the Service Specifications. For the avoidance of doubt, such a waiver given under Section 2.4 shall not, unless otherwise agreed by Customer, be deemed to apply to any further reduction in performance from the operating level of the affected Service Transponders at the time that the waiver was given.
Degraded Service. In the event of a Prolonged Service Degraded Period (an incident extending over 30 minutes) a message will be broadcast via SMS, and/or e-mail or the preferred medium identified in an applicable Work Order. This message will contain a unique event number, short description and expected duration. When the incident is rectified a further message, will be forwarded indicating closure.
Degraded Service. On the occasion when a failure occurs and the service being delivered is affected, but can still fulfill its primary function (at some reduced level), then the service is considered to be in a degraded condition. For example, a failure in the web servers may cause a web portal to be unresponsive, but call processing is unaffected. Unless other full service outages are occurring, degraded services get a similar level of attention as service outages.
Degraded Service. If a ‘Showstopper’ incident relating to BBIS core is not resolved in line with service levels, then the transactional per badge charge is to be reduced by 50% until the incident is resolved. If the showstopper incident is preventing badges from being submitted for printing, then the fee must be reduced by 50% for the 3 working days immediately following the resolution of the incident. If ‘Minor service faults’ incidents relating to BBIS core are not resolved in line with service levels, then the transactional per badge charge is to be reduced by 10% until all such incidents are resolved. If service levels relating to ‘document set’ production accuracy or turn around performance are not met, then the affected LA(s) does not have to pay the per badge transactional charge, and a corrected and accurate replacement of the document(s), as appropriate, must be provided within 24 hours also at no charge to the LA. Contract termination threshold:
Degraded Service. Since performance service levels for each opt in can be related to each transaction the opt in service carries out, and charging is done per transaction, any level of service performance below that agreed within this SLA must result in the transaction being carried out by the opt in service without a transactional charge being made to the affected LA(s).
