OFFLINE BOOKING SERVICE CAPABILITY Sample Clauses

OFFLINE BOOKING SERVICE CAPABILITY. 3.3.6.1 The Supplier shall provide an Offline Service(s) that has the ability to provide access to all last minute rate offers, advance booking promotions and Crown Travel Programmes. Suppliers must not restrict the content and inventories to their own preferred partners and/or to rates and/or fares that give the Supplier a greater financial return, or other benefits. 3.3.6.2 The Supplier shall highlight all additional charges applicable to the booking, including but not limited to transaction and delivery fees, and provide advice to Travellers and or Bookers in order to minimise these charges. 3.3.6.3 The Supplier shall arrange any supporting services required by Travellers with disabilities, the details of which were provided at the time of booking, for example, assistance upon arrival at a venue, wheelchair ramps at a station and assistance to board a train. 3.3.6.4 The Supplier shall, if requested by the Contracting Body(s), provide a facility to book valuable or sensitive items, for example government papers and musical instruments on flight or rail bookings. The Supplier shall advise of the best method of doing this, for example the need to book an additional seat, or to book the item as increased baggage allowance. 3.3.6.5 The Supplier shall ensure that there is a facility to service Multi Modal Bookings. The Supplier shall provide cost saving advice and or other benefits available when meeting the Xxxxxx’x needs. 3.3.6.6 The Supplier must provide, at the time of booking, any known travel issues that may disrupt the Traveller’s journey or booking, for 3.3.6.7 The Supplier shall ensure that the information communicated to Bookers using the Offline Service(s) for travel within the United Kingdom, clearly explains whether the search result complies with Traveller’s requirements, and, otherwise, is in compliance with the requirements of the Equality Act 2010 and other relevant legislation and regulations including Health and Safety Standards. This information shall be provided by the Supplier’s staff who are assigned to handle such bookings. 3.3.6.8 The Offline Service(s) shall be compatible with the requirements of disabled users, including those with visual, auditory and mobility impairments. The Supplier shall provide offline functionality to enable use by individuals who may be visual, auditory and mobility impaired in accordance with the Equality Act 2010.
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