Operation Board Sample Clauses

Operation Board. The “Operation Board” includes the Program Managers, the Contract Managers, and such additional representatives of the Parties as the Parties mutually determine in writing are appropriate. The Operation Board will meet at least once a month (telephonically or in person, as may be agreed to by the Parties in advance of such meeting) during the Term, as otherwise required elsewhere hereunder or under the applicable SA(s) and/or Orders, or upon the written agreement of the Parties. The Operation Board will be responsible for: (i) directing strategy implementation with direction from the Service Management Committee; (ii) providing executive level oversight to Orders; (iii) considering any Change Orders; (iv) measuring Provider’s performance of the Services against the Services Levels set forth in the GTCs, the applicable SAs or Orders; (v) managing and addressing operational issues, operational processes and potential errors under a SA or an Order; (vi) determining if milestones have been met under a SA or an Order; (vii) applying the Acceptance Procedures to Deliverables; (viii) reviewing exceptions set forth in the quarterly internal controls certifications required by the Agreement; (ix) considering issues escalated by the Program Managers; (x) reviewing and reporting financials, forecasts, resource plans, and baseline volumes for approval; (xi) reviewing Services delivery performance and tracking against budgets; and (xii) making recommendations to the Strategic Service Management Committee.