Reviewing and Reporting. 9.1 System Performance and Availability Reporting Service performance and availability reports will be provided with the release of the annual report.
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Reviewing and Reporting. This SLA covers the period from July 1, 2015 to June 30, 2016, and will be reviewed and revised at the end of this period.
Reviewing and Reporting. 9.1 System Performance and Availability Reporting Service performance and availability reports will be provided for review monthly. • The Service Desk will fulfill 50% of inbound service requests; • Incidents and Service Requests will be reviewed within one business day.
Reviewing and Reporting. 9.1 System Performance and Availability Reporting Upon request, UNM IT will work with UNM Purchasing to report on savings gained for UNM through master IT price agreements.
Reviewing and Reporting. 9.1 System Performance and Availability Reporting DNS reports, audit logs and uptime statistics are available upon request.
Reviewing and Reporting. 9.1 System Performance and Availability Reporting UFIT will meet with each unit individually on an annual (or as needed) basis to review the performance of the digital signage system, issues, feature requests, and any other questions the Customer has regarding digital signage.
Reviewing and Reporting. System Performance and Availability Reporting - Quarterly service performance and availability reports will be published for review. - - Support response time will be tracked and reported separately as part of the CLOUDTECHTIQ and Campus SLA. SLA Reviews The Designated Review Owner (“Document Owner”) is responsible for facilitating regular reviews of this document. Contents of this document may be amended as required, provided mutual agreement is obtained from the primary stakeholders and communicated to all affected parties. The Document Owner will incorporate all subsequent revisions and obtain mutual agreements/ approvals as required. Designated Review Owner: Xxxxxxxx Xxxxxx Review Date: 01/08/2019 Approvals
Reviewing and Reporting. The Office of Information Technology strives to continually improve the services we deliver to the Benedictine community. OIT will make quarterly reports to the campus community showing the degree to which OIT meets or exceeds the resolution goals and commitments as stated in this Service Level Agreement, as well as other performance and customer satisfaction indicators as they are available. The report will be presented to the University Technology Council who will determine the best means for distribution to constituents. The key performance targets and actual outcomes for Office of Information Technology will be regularly published on the Benedictine University OIT web pages.
Reviewing and Reporting. 8.1 System Performance and Availability Reporting Quarterly performance and availability reports will be published for review. ■ First-contact response to incidents and service requests are based on information from the IT Request ticket system. ■ Target: 80% response time in less than 4 business hours. ■ Resolution of help tickets is based on information from the IT Request ticket system. Hours are counted as clock hours, weekends and holidays excepted. ■ Target: 80% of tickets closed by due date.
