Operational Hours. 2.1 The service is designed to be available continually 24 hours a day, 7 days a week, all year, subject to Planned Maintenance time. Support is available based on Standard Business Hours of 08:00-18:00 Monday-Friday with 24/7 support available via on-call engineers where this service has been purchased.
Appears in 1 contract
Samples: Service Level Agreement
Operational Hours. 2.1 The service is designed to be available continually 24 hours a day, 7 days a week, all year, subject to Planned Maintenance planned maintenance time. Support is available based on Standard Business Hours of 08:00-18:00 Monday-Friday with 24/7 support available via on-call engineers where this service has been purchased08:00 to 18:00.
Appears in 1 contract
Samples: Service Level Agreement
Operational Hours. 2.1 2.1. The service is designed to be available continually 24 hours a day, 7 days a week, all year, subject to Planned Maintenance time. Support is available based on Standard Business Hours of 08:00-18:00 Monday-Friday with 24/7 support available via on-call engineers where this service has been purchased.
Appears in 1 contract
Samples: Service Level Agreement
Operational Hours. 2.1 The service is designed to be available continually 24 hours a day, 7 days a week, all year, subject to Planned Maintenance time. Support is available based on Standard Business Hours of 08:00-18:00 Monday-Friday with 24/7 support available via on-call engineers where this service has been purchased.
Appears in 1 contract
Samples: Service Level Agreement