Common use of Out of Scope Clause in Contracts

Out of Scope. Activities outside the scope of the TAM include, but are not limited to: a. Project work managed by a Flexera Project Manager. b. Multiple, basic installation services requiring project management services. c. Installing and configuring of Flexera applications. d. Managing new application implementations. e. Any chargeable professional services specialist functions. f. Any application or host system tasks that encompass coding, scripting, application analysis, system performance, troubleshooting, or application logins. g. The TAM can be engaged prior to or after an Incident is open, but will have no responsibility for opening an Incident. h. The TAM does not ensure that any or every issue that is raised will be or can be resolved. The TAM provides Licensee with a focal point and advocate for the issues and enhancements requested by Licensee. As a result, Flexera makes no guarantee or warranty to be able to solve or resolve any specific issue.

Out of Scope. Activities outside the scope of the TAM include, but are not limited to: a. Project work managed by a Flexera Software Project Manager. b. Multiple, basic installation services requiring project management services. c. Installing and configuring of Flexera Software applications. d. Managing new application implementations. e. Any chargeable professional services specialist functions. f. Any application or host system tasks that encompass coding, scripting, application analysis, system performance, troubleshooting, or application logins. g. The TAM can be engaged prior to or after an Incident is open, but will have no responsibility for opening an Incident. h. The TAM does not ensure that any or every issue that is raised will be or can be resolved. The TAM provides Licensee with a focal point and advocate for the issues and enhancements requested by Licensee. As a result, Flexera Software makes no guarantee or warranty to be able to solve or resolve any specific issue.