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Outline of this report. This report aims to describe the mobility challenges participants faced in the pilot regions during their journey. The introduction gave an overview of the considerations and the goals of this approach. In the second chapter, the theory, methodology, process, and study limitations are described. The Customer Journey Manual (both the regular and the normal version) can be consulted for a full overview of the methodology. Chapters three to six are about the results of the CJM in each pilot. These chapters contain general information on mobility and the digital gap in the pilot. The challenges, the justification for the target group, and the chosen journey are described. After an impression of the questions at hand, the results of this method are described, analysed, and interpreted. Each chapter starts with a description of the personas of the participant. This concludes in a statistical overview of the participants' characteristics. Hereafter, the journey experience is described step by step, mentioning the process, the encountered challenges, and the participants' solutions. In most cases, the structure of the method was followed, resulting in before- during- and after journey experiences. If this is done correctly, the results combined lead to the Customer Journey Map and a general conclusion per pilot. All available transcripts and the data set can be found in the attachment to this report. Suppose you are short on time. Read the general theory and the stories of the pilot of your interest. This will give you an overview of the real-life challenges people face every day that are sometimes obvious but often eye-opening.
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Outline of this report. The next section discusses the communication architectures with and without a central proxy and our arguments for using a simple message broker. Section 3 contains the message bus requirements and a comparison of existing message bus technologies. Section 4 describes our actual implementation, that is, RabbitMQ with a more specific library on top of it.

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  • SCOPE OF THIS CONTRACT 5.1 What is covered by this contract?

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