Patient journey Sample Clauses

Patient journey. The dermatology outpatient clinic offers first echelon medical care as well as second and third echelon medical care. This means that patients can make an appointment at the dermatology department on their own initiative or on a referral. However, the main focus lies on second and third echelon medical care since the dermatology outpatient clinic in the first place functions as a center of expertise. Patients can turn to the dermatology department for both general and specialized consultations. Appointments at the dermatology department are made mainly over the phone. Making an appointment through email is also possible but people rarely do so. Although it is not yet possible to book appointments online through a patient portal, this option will be made available in the short term. When a patient calls for an appointment, the receptionist first asks whether the patient has previously had an appointment at the Ghent University Hospital or if this will be his or her first visit. Returning patients are already registered in the system and their file can be looked up. For new patients, a file must be created. They will therefore have to register when they come to the hospital. In the meantime, they are given a temporary number to make the appointment. Second, the patient is asked if he or she has a specific concern. When patients call for an appointment on referral, they often know the name of the specialist they need an appointment with or the pathology they need to mention. If the patient does not specify a particular specialist or pathology, they are booked for a general consultation. As far as possible, returning patients calling for an appointment are booked with the same doctor who treated them on their previous visit. However, this is not always possible, for example because resident physicians graduate or change their specialism. Furthermore, if patients return to the clinic with a problem that belongs to another specialism, it is obvious that the patient will be scheduled for an appointment with a different doctor. On the evening of the day the appointment was made, the patient receives a confirmation email that states the date and time of their appointment. Attached is the appointment letter that contains all instructions on what to do when coming to the hospital. Four days before the appointment, the patient receives a text message appointment reminder. On the day of the appointment, when the patient arrives at the hospital site, he or she has to fo...
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