Payment Dispute Process Sample Clauses
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Payment Dispute Process. The parties agree to use good faith efforts to resolve any payment dispute. All payment disputes must be claimed within ninety (90) days after the due date, or the claim is barred unless manifest error.
a. In good faith, Client may dispute in writing the amount or appropriateness of any invoiced fee or other charges as follows: Client shall provide written notification to NCC at ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ of the fee(s) or other charge(s) being disputed along with substantiating documentation and other information reasonably requested by NCC to resolve the dispute. Upon receiving NCC’s approval, Client shall remain responsible by the due date for the invoiced amount, excluding the disputed amount.
b. Absent manifest error or failure to contest fees or charges pursuant to the payment dispute process shall create an irrefutable presumption of correctness of the fees and/or charges. Client shall be deemed to have waived its’ dispute rights for the applicable invoice and agree to pay such invoice in full.
Payment Dispute Process. If Customer disputes any invoice amount in good faith, then Customer shall do the following ("PAYMENT DISPUTE PROCEDURE") within thirty (30) days of Customer's receipt of such invoice:
(a) pay GEI the undisputed amount of the invoice; and (b) provide GEI's Credit Department a detailed written description of the disputed amount and the basis for Customer's dispute with such amount. GEI may charge a service fee equal to the lesser of (i) one and one half percent (1-1/2%) per month or (ii) the highest interest rate legally permitted on any unpaid amounts, unless such amounts are ultimately determined not due in accordance with the Payment Dispute Procedure. Customer shall cooperate with GEI in resolving disputed invoice amounts and then promptly paying amounts due, if any. Customer shall reimburse GEI for all reasonable collection expenses. If Customer fails to follow the Payment Dispute Process as set forth in this Section 4.5 for any invoice, then such invoice shall be considered an undisputed invoice.