Performance Management Metrics. The Service Provider must report provide monthly performance reports to SANBS in a form specified by SANBS. All issues, if not resolved by the nominated relationship manager, must be escalated to the Senior Manager: Procurement FTC. Incident management Any incidents must be reported to SANBS within 5 working days of occurrence and the relationship manager must work together to resolve the problem and put in place measures that the incident most likely does not happen again. PAYMENT
Appears in 9 contracts
Samples: Memorandum of Agreement, Memorandum of Agreement, Memorandum of Agreement
