Common use of PERFORMANCE MEASURES AND MONITORING Clause in Contracts

PERFORMANCE MEASURES AND MONITORING. 1. The following performance measures will be a requirement of this Contract. a. Contractor will assist a minimum of 60 eligible Participant households comprised of 200 persons by providing Emergency Shelter Operations and Services during Period One and Two. Contractor will assist a minimum of 30 eligible Participant households comprised of 100 persons by providing Emergency Shelter Operations and Services during Period Three. As some Participants will not have needs for the maximum assistance to secure permanent housing and achieve housing stability, the total number of households served will likely increase. b. Of the Participants enrolled in the program during the reporting period, 100% of Participants will have an Individualized Housing and Service Plan within thirty (30) calendar days of program enrollment. The Housing and Service Plan will be tracked using HMIS via services and/or an assessment. c. Of the Participants enrolled in the program during the reporting period, 90% of participants will be connected to the CES within 30 days of program enrollment. Connected to the CES at minimum includes a program enrollment; however, the goal is to get program participants in the community queue as fast as possible. d. Of the Participants enrolled in the Program, at minimum 30% will exit to a permanent housing destination. e. At minimum, 15% of Participants will have a higher income than at program entry due to employment and or mainstream benefits. f. Program must maintain a bed occupancy/utilization of 90% of higher through the term of the Contract. g. On an annual basis, at minimum, the Program must solicit participant feedback to assess program operation changes to better support and meet the needs of participants, and evaluate how to best meet the above outlined performance outcomes. Methods for receiving participant feedback can include exit interviews, surveys, focus groups and program meetings. 2. County in coordination with Contractor will conduct on-site or virtual visits or desk monitoring to ensure programmatic compliance at least once during the contract term. Monitoring visits may include, but are not limited to:

PERFORMANCE MEASURES AND MONITORING. 1. The following performance measures will be a requirement of this Contract. a. Contractor will assist a minimum of 60 65 eligible Participant households comprised of 200 persons 225 Participants, by providing Emergency Shelter Operations and Services during Period One and Two. Contractor will assist a minimum of 30 32 unduplicated eligible Participant households comprised of 100 persons 110 Participants by providing Emergency Shelter Operations and Services during Period Three. As some Participants will not have needs for the maximum assistance to secure permanent housing and achieve housing stability, the total number of households served will likely increase. b. Of the Participants enrolled in the program Program during the reporting period, 100% of Participants will have an Individualized Housing and Service Plan within thirty (30) calendar days of program enrollment. The Housing housing and Service Plan service plan will be tracked using HMIS via services and/or an assessment. c. Of the Participants enrolled in the program during the reporting period, 90% of participants will be connected to the CES within 30 days of program enrollment. Connected to the CES at minimum includes a program enrollment; however, the goal is to get program participants in the community queue within 10 days of shelter entry or as fast as possible. d. Of the Participants enrolled in the Programprogram, at minimum 3025% will exit to a permanent housing destination. e. At minimum, 15% of Participants will have a higher income than at program entry due to employment and or mainstream benefits. f. Program must maintain a bed occupancy/utilization of 90% of or higher through the term of the Contract. g. On an annual basis, at minimum, the Program must solicit participant feedback to assess program Program operation changes to better support and meet the needs of participants, Participants and evaluate how to best meet the above outlined performance outcomes. Methods for receiving participant Participant feedback can include exit interviews, surveys, focus groups and program meetings. 2. County in coordination with Contractor will conduct on-site or virtual visits or desk monitoring to ensure programmatic compliance at least once during the contract term. Monitoring visits may include, but are not limited to: a. Review of participant file documentation b. Review of eligible activity and cost requirements established by federal and/or state program guidelines c. Review of policies and procedures and consistent adherence to Program practices d. HMIS data entry completion e. Interviews with Program staff

PERFORMANCE MEASURES AND MONITORING. 1. The following performance measures will be a requirement of this Contract. a. Contractor will assist a minimum of 60 65 eligible Participant households comprised of 200 persons 228 Participants by providing Emergency Shelter Operations and Services during Period One and Two. Contractor will assist a minimum of 30 32 unduplicated eligible Participant households comprised of 100 persons 110 Participants by providing Emergency Shelter Operations and Services during Period Three. As some Participants will not have needs for the maximum assistance to secure permanent housing and achieve housing stability, the total number of households served will likely increase. b. Of the Participants enrolled in the program Program during the reporting period, 100% of Participants will have an Individualized Housing and Service Plan within thirty (30) calendar days of program enrollment. The Housing housing and Service Plan service plan will be tracked using HMIS via services and/or an assessment. c. Of the Participants enrolled in the program during the reporting period, 90% of participants will be connected to the CES within 30 days of program enrollment. Connected to the CES at minimum includes a program enrollment; however, the goal is to get program participants Participants in the community queue as fast as possible. d. Of the Participants enrolled in the Program, at minimum 3025% will exit to a permanent housing destination. e. At minimum, 15% of Participants will have a higher income than at program entry due to employment and or mainstream benefits. f. Program must maintain a bed occupancy/utilization of 90% of higher through the term of the Contract. g. On an annual basis, at minimum, the Program must solicit participant Participant feedback to assess program Program operation changes to better support and meet the needs of participantsParticipants, and evaluate how to best meet the above outlined performance outcomes. Methods for receiving participant Participant feedback can include exit interviews, surveys, focus groups and program meetings. 2. County in coordination with Contractor will conduct on-site or virtual visits or desk monitoring to ensure programmatic compliance at least once during the contract term. Monitoring visits may include, but are not limited to: a. Review of Participant file documentation b. Review of eligible activity and cost requirements established by federal and/or state program guidelines. c. Review of policies and procedures and consistent adherence to Program d. HMIS data entry completion e. Interviews with Program staff f. Compliance with the Standards of Care 3. County shall monitor the performance of Contractor against the goals, outcomes, milestones and performance standards required herein. Substandard performance, as determined by County, will constitute non-compliance with this Contract for which County may immediately terminate the Contract. If action to correct such substandard performance is not taken by Contractor within the time period specified by County, payment(s) will be denied in accordance with the provisions contained in the Contract. 4. County shall periodically evaluate Contractor’s progress in complying with the terms of this Contract. Contractor shall cooperate fully during such monitoring. County shall report the findings of each monitoring to Contractor.

PERFORMANCE MEASURES AND MONITORING. 1. The following performance measures will be a requirement of this Contract. a. Contractor will assist a minimum of 60 65 eligible Participant households comprised of 200 persons 225 Participants, by providing Emergency Shelter Operations and Services during Period One and Two. Contractor will assist a minimum of 30 32 unduplicated eligible Participant households comprised of 100 persons 110 Participants by providing Emergency Shelter Operations and Services during Period Three. As some Participants will not have needs for the maximum assistance to secure permanent housing and achieve housing stability, the total number of households served will likely increase. b. Of the Participants enrolled in the program Program during the reporting period, 100% of Participants will have an Individualized Housing and Service Plan within thirty (30) calendar days of program enrollment. The Housing housing and Service Plan service plan will be tracked using HMIS via services and/or an assessment. c. Of the Participants enrolled in the program during the reporting period, 90% of participants will be connected to the CES within 30 days of program enrollment. Connected to the CES at minimum includes a program enrollment; however, the goal is to get program participants in the community queue within 10 days of shelter entry or as fast as possible. d. Of the Participants enrolled in the Programprogram, at minimum 3025% will exit to a permanent housing destination. e. At minimum, 15% of Participants will have a higher income than at program entry due to employment and or mainstream benefits. f. Program must maintain a bed occupancy/utilization of 90% of or higher through the term of the Contract. g. On an annual basis, at minimum, the Program must solicit participant feedback to assess program Program operation changes to better support and meet the needs of participants, Participants and evaluate how to best meet the above outlined performance outcomes. Methods for receiving participant Participant feedback can include exit interviews, surveys, focus groups and program meetings. 2. County in coordination with Contractor will conduct on-site or virtual visits or desk monitoring to ensure programmatic compliance at least once during the contract term. Monitoring visits may include, but are not limited to: a. Review of participant file documentation b. Review of eligible activity and cost requirements established by federal and/or state program guidelines c. Review of policies and procedures and consistent adherence to Program practices d. HMIS data entry completion e. Interviews with Program staff f. Compliance with the Standards of Care 3. County shall monitor the performance of Contractor against the goals, outcomes, milestones and performance standards required herein. Substandard performance, as determined by County, will constitute non-compliance with this Contract for which County may immediately terminate the Contract. If action to correct such substandard performance is not taken by Contractor within the time period specified by County, payment(s) will be denied in accordance with the provisions contained in the Contract. 4. County shall periodically evaluate Contractor’s progress in complying with the terms of this Contract. Contractor shall cooperate fully during such monitoring. County shall report the findings of each monitoring to Contractor.