PERFORMANCE METRIC REQUIREMENTS. C.4.1 Meetings -- Program reviews and site visits shall occur annually.
PERFORMANCE METRIC REQUIREMENTS a. Program Reviews and Site Visits
PERFORMANCE METRIC REQUIREMENTS. Program Reviews and Site Visits Reviews may be conducted by the CSC in accordance with ICANN’s Bylaws. Site visits may be conducted by an IFRT in accordance with ICANN’s Bylaws. Monthly Performance Progress Report. Contractor shall prepare and submit reports as mutually agreed between Contractor and the CSC. Root Zone Management Dashboard. Contractor shall work collaboratively with ICANN and TLD registry operators to produce the dashboard to report Service Level Expectations for Root Zone Management, which will be used for real-time reporting of Contractor’s performance. Performance Standards Reports. Contractor shall develop and publish performance standard metric reports for the IANA Naming Function in consultation with the CSC. The performance standards metric reports will be published via a website every month (no later than 15 calendar days following the end of each month). Customer Service Survey. In accordance with ICANN’s Bylaws, Contractor shall collaborate with the CSC and ICANN to maintain and enhance the annual customer service survey consistent with the performance standards for Root Zone Management. No later than 60 calendar days after completing a customer service survey, Contractor shall prepare a report (the “CSS Report”), submit the CSS Report to ICANN and publicly post the CSS Report to the IANA Website. Final Report. Contractor shall prepare and submit a final report on the performance of Root Zone Management that documents standard operating procedures, including a description of the techniques, methods, software, and tools employed in the performance of Root Zone Management. Contractor shall submit the report to the CSC and ICANN no later than 30 days after the expiration or termination of this Agreement. Inspection and acceptance. ICANN, as applicable, will perform final inspection and acceptance of all deliverables and reports articulated in this Section 3.
