Phone Payments. The Customer may call a customer service representative for GTC to make a payment by phone. The Customer agrees the Company may charge a convenience fee associated with a customer service representative processing a bill payment if the Customer chooses to pay by phone.
Phone Payments. If you make a payment over the phone from a checking or savings account, you will be charged a fee of $5.
Phone Payments. Service Provider shall set-up and provide a toll-free (1- 800) number that has an Integrated Voice Response (IVR) System available 24 hours/day, 7 days/week in at a minimum English and Spanish language, which shall accept payments using all major credit cards and debit cards and provide information via pre-recorded message. The IVR shall be customizable to meet the exact needs of the District. All Service Provider representative answered calls must be digitally recorded and made available to the District upon request. The IVR System must provide the following:
a. Customers with general citation information by citation number including, but not limited to status of citation, amount due, and due date.
b. Provide open citations by license plate.
c. Enable customer that are familiar with the call flow to enter their menu selections and entries without having to listen to all the promptings.
d. Payments are processed in real-time and the customer is provided with a confirmation number that matches the authorization number.
e. Customers that require further assistance must be given the option to reach and speak with a live representative during business hours and the ability to leave a message after hours to request a call back.
