Portal Maintenance Clause Samples
Portal Maintenance. In the event of a planned Portal upgrade or maintenance, the Supplier shall notify all Users no later than five Working Days in advance of any work which could affect functionality and/or availability of the Portal detailing the intended duration of the work and how the Supplier will maintain the ability to submit and manage timesheets during that period. The Supplier shall use best endeavours to ensure that upgrade or maintenance work that may affect functionality and/or availability of the Portal is undertaken outside of Hours of Service. Within one week of rectification of Portal unavailability, the Supplier shall record and upload all relevant data onto the Portal to ensure accuracy of management information and data. The Supplier shall maintain an up to date contingency plan for Portal unavailability (including planned and unplanned unavailability). Notwithstanding the contingency plan, the Supplier shall remain responsible for meeting the requirements of this Contract in the event of Portal unavailability. The Supplier shall provide a draft contingency plan for Portal unavailability to the Authority during the Implementation Period. The Authority shall notify the Supplier whether or not it approves the draft plan and, where the Authority does not approve the draft plan, it shall provide comments on the draft plan. The Supplier shall promptly address the comments in an updated draft plan and provide such updated draft plan to the Authority. This process shall be repeated until the draft plan is approved by the Authority. Thereafter, the Supplier shall update the plan annually and this process shall apply to each update of the plan. The Supplier shall provide the contingency plan for Portal unavailability and any updated versions to each User within three Working Days of approval.
Portal Maintenance. In the event of a planned Portal upgrade or maintenance, the Supplier shall notify all Commissioning Bodies no later than five (5) Working Days in advance of any work which could affect functionality and/or availability of the Portal detailing the intended duration of the work and how the Supplier will maintain the ability to request and manage Bookings during that period. The Supplier shall use best endeavours to ensure that upgrade or maintenance work that may affect functionality and/or availability of the Portal is undertaken outside of Normal Working Hours. Within one (1) week of rectification of Portal unavailability, the Supplier shall record and upload all relevant data onto the Portal to ensure accuracy of management information and data. The Supplier shall maintain an up to date contingency plan for Portal unavailability (including planned and unplanned unavailability) agreed in accordance with Paragraph 10.5. Notwithstanding the contingency plan, the Supplier shall remain responsible for meeting the requirements of this Contract in the event of Portal unavailability. The Supplier shall provide to the Authority during the Transition Period and thereafter a draft of any proposed update of its contingency plan for Portal unavailability. The Authority shall notify the Supplier whether or not it approves the proposed update and, where the Authority does not approve it, it shall provide comments on the proposed update. The Supplier shall promptly, and in any event within two (2) Working Days, address the comments in a further updated draft plan and provide such updated draft plan to the Authority. This process shall be repeated until the proposed updated plan is approved by the Authority. The Supplier shall in any event update the plan annually and this process shall apply to each update of the plan. The Supplier shall provide the contingency plan for Portal unavailability and any updated versions, in each case once approved in accordance with Paragraph 10.5, to each Commissioning Body within three (3) Working Days of approval by the Authority.