Pre-Arbitration Notice of Disputes and Informal Settlement Conference. Before either you or we commence arbitration, the claimant must first send to the other a written Notice of Dispute (“Notice”). The Notice to us should be sent to: Ent Credit Union, Legal Department, 00000 Xxx Xxxxxxx, Xxxxxxxx Xxxxxxx, Xxxxxxxx 00000 (“Notice Address”). The Notice to you will be sent to your address on file with your account. The Notice must include: (a) the claimant’s name, mailing and email addresses, and phone number; (b) the account number(s) at issue; (c) a description of the nature and basis of the claim or dispute; and (d) the specific relief sought. The Notice must be personally signed by you (if you are the claimant) or by a bank representative (if we are the claimant). To safeguard your account, if you have retained a lawyer to submit your Notice, you must also provide your signed written authorization allowing us to discuss the dispute and your account with your lawyer (“Attorney Authorization”). If necessary, either we or your lawyer may later ask you to sign a broader authorization that allows us to disclose some or all of your account records to your lawyer. In addition, if we suspect fraud, we may ask you to verify your identity or that the Notice or Account Authorization is genuine (“Verification”), and you agree to do so upon request. After a signed Notice containing all of the required information above is received (including an Attorney Authorization if you are represented by counsel and Verification if requested), within 60 days, either party may request an individualized discussion (by telephone or videoconference) regarding settlement (“Informal Settlement Conference”). The parties must work together in good faith to select a mutually agreeable time during business hours for the Informal Settlement Conference (which can be after the 60-day period). You and our business representative must both personally participate in the Informal Settlement Conference, unless otherwise agreed in writing. Your and our lawyers (if any) also can participate. Any applicable statute of limitations or contractual limitations periods will be tolled during the Informal Resolution Period, which is the period between the date that a fully complete Notice is received by the other party and the later of (i) 60 days later or (ii) the date an Informal Settlement Conference is completed, if timely requested.
Pre-Arbitration Notice of Disputes and Informal Settlement Conference. Before either you or we commence arbitration, the claimant must first send to the other a written Notice of Dispute (“Notice”). The Notice to us should be sent to: Sunflower Bank, Legal Department, 0000 Xxxxxxxx Xxxxxx, Xxxxxx, XX 00000 (“Notice Address”). The Notice to you will be sent to your address on file with your account. The Notice must include: (a) the claimant’s name, mailing and email addresses, and phone number; (b) the account number(s) at issue; (c) a description of the nature and basis of the claim or dispute; and
