Problem Response and Resolution Sample Clauses

Problem Response and Resolution a. Severity
Sample 1Sample 2
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Problem Response and Resolution. TMS will provide email, voicemail and live on-call support to TiVo to help support and address TiVo's concerns and questions regarding the TMS Licensed Data and TMS Services. TMS shall use commercially reasonable efforts to: (i) respond to TiVo's initial contact within one hour during TMS' normal business hours (7:00 am EST to 5:30 pm EST, Monday through Friday, excluding holidays) and within eight hours during holidays, weekends and outside of TMS' normal business hours; (ii) resolve problems related to lineups and schedules within 24 hours after receipt of TiVo's initial call; and (iii) resolve problems related to real-time products or provide an explanation with a timeline for resolution, within one hour after receipt of TiVo's initial call.
Sample 1
Problem Response and Resolution. Kudoz will address Service Level Incidents and other non-Service Level Incident support requests in accordance with the schedule below. If applicable, response times in the table below will be adjusted to match the paid support plan purchased. Problem Severity Level Response Time Resolution Time Level 1: The Service is not available for use, including the failure of any documented feature that is listed as a Tier 1 function in the Product Specifications. The Kudoz support team will respond within 1 Business Day. The Kudoz technical team will commence efforts to address Level 1 problems within 1 Business Day after Customer’s report of such problem is received by Kudoz or Kudoz’s detection of such problem, whichever is earlier. Kudoz will use commercially reasonable efforts, during normal Business Hours , to resolve or provide Customer with an acceptable work-around for the applicable Level 1 problem. Kudoz will keep Customer updated regularly on the progress of the resolution. Level 2: A documented feature is not available but does not prevent the use of a Tier 1 function in the Product Specifications. The Kudoz support team will respond within 2 Business Days. The Kudoz technical team will commence efforts to address Level 2 problems within 2 Business Days after Customer’s report of such problem during Business Hours or Kudoz’s detection of such problem, whichever is earlier. Kudoz will use commercially reasonable efforts, during normal Business Hours, to resolve or provide Customer with an acceptable solution for the Level 2 problem within 5 business days after Customer’s report of such problem or Kudoz’s detection of such problem, whichever is earlier.
Sample 1
Problem Response and Resolution. Based on the “Severity Level” of the Problem, each of Vendor and Insurint shall take the following actions:
Sample 1

Related to Problem Response and Resolution

  • Disputes Resolution 10:01 Jurisdictional disputes involving workers employed under this Collective Agreement shall henceforth be resolved under the provisions of the Canadian Jurisdictional Disputes Plan in accordance with its rules and regulations and without work stoppage, slow down or other lack of production, and it is further agreed that a jurisdictional dispute shall in no way interfere with the progress or prosecution of work.

  • Recognition of the U.S. Special Resolution Regimes (a) In the event that any Underwriter that is a Covered Entity becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer from such Underwriter of this Agreement, and any interest and obligation in or under this Agreement, will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement, and any such interest and obligation, were governed by the laws of the United States or a state of the United States.

  • Resolution If the Employer provides the requested remedy or a mutually agreed-upon alternative, the grievance will be considered resolved and may not be moved to the next step.

  • Recognition of U.S. Special Resolution Regimes (i) In the event a Covered Party becomes subject to a proceeding under a U.S. Special Resolution Regime, the transfer of this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) from such Covered Party will be effective to the same extent as the transfer would be effective under the U.S. Special Resolution Regime if this Agreement (and any interest and obligation in or under, and any property securing, this Agreement) were governed by the laws of the United States or a State of the United States.

  • Informal Resolution To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and Company agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person to the other.

  • Bylaws and Resolutions For each Credit Party, (a) such Person's bylaws, together with all amendments thereto and (b) resolutions of such Person's Board of Directors, approving and authorizing the execution, delivery and performance of the Loan Documents to which such Person is a party and the transactions to be consummated in connection therewith, each certified as of the Closing Date by such Person's corporate secretary or an assistant secretary as being in full force and effect without any modification or amendment.

  • CONFLICT RESOLUTION 15.1 In case of conflict between the project partners resulting from the interpretation or the application of this Agreement, or in connection with the activities contained within, the parties involved shall make the effort to come to an amicable arrangement rapidly and in the spirit of good cooperation.

  • Internal Resolution With respect to all disputes arising between the Parties under this Agreement, including, without limitation, any alleged breach under this Agreement or any issue relating to the interpretation or application of this Agreement, if the Parties are unable to resolve such dispute within thirty (30) days after such dispute is first identified by either Party in writing to the other, the Parties shall refer such dispute to the Chief Executive Officers of the Parties for attempted resolution by good faith negotiations within thirty (30) days after such notice is received.

  • Governing Law and Resolution of Disputes 14.1 The execution, effectiveness, construction, performance, amendment and termination of this Agreement and the resolution of disputes hereunder shall be governed by the laws of China.

  • Early Resolution Conference This Agreement is understood to be clear and enforceable as written and is executed by both parties on that basis. However, should Executive later challenge any provision as unclear, unenforceable or inapplicable to any competitive activity that Executive intends to engage in, Executive will first notify the Company in writing and meet with a Company representative and a neutral mediator (if the Company elects to retain one at its expense) to discuss resolution of any disputes between the parties. Executive will provide this notification at least fourteen (14) days before Executive engages in any activity on behalf of a Competing Business or engages in other activity that could foreseeably fall within a questioned restriction. The failure to comply with this requirement shall waive Executive’s right to challenge the reasonable scope, clarity, applicability, or enforceability of the Agreement and its restrictions at a later time. All rights of both parties will be preserved if the Early Resolution Conference requirement is complied with even if no agreement is reached in the conference.

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