Common use of Problem Solving Clause in Contracts

Problem Solving. The parties to this agreement strongly support an informal problem solving process between the individuals closest to the problem. To this end, an employee who has a problem with any employment issue or a potential grievance may meet with the person directly in charge of the employee's execution of her/his duties, or the Chair, in an attempt to resolve it. However, before a potential grievance may be pursued to Step I of the Grievance process, the chair must be informed of the issues by the employee or by the Union and given a reasonable opportunity to resolve the matter. In meetings with the Chair, the employee may be accompanied by a Shop Xxxxxxx or any TSSU representative if she/he so desires. At any stage of Problem Solving, either party may request that a mediator/facilitator assist the parties in seeking a resolution (see below). Mediators: The parties will maintain a list of informal mediators / facilitators agreed to by both parties, who if requested will assist the individuals involved in the informal problem solving exercise. The role of the mediator / facilitator will be to draw out the facts, ensure that both parties have an opportunity to explain the issues and to assist the parties to reach a mutual agreement. Where agreement cannot be reached, the mediator / facilitator may recommend a non-binding solution.