PROCEDURE AND PROTOCOL Sample Clauses
The PROCEDURE AND PROTOCOL clause establishes the specific methods, steps, and standards that parties must follow in carrying out their obligations under an agreement. It typically outlines the required processes for communication, documentation, approvals, or technical operations, ensuring that all parties act consistently and in accordance with agreed-upon guidelines. By clearly defining these procedures, the clause helps prevent misunderstandings, promotes efficiency, and ensures that all actions are performed in a predictable and controlled manner.
PROCEDURE AND PROTOCOL. The parties hereby agree that negotiation shall be commenced, conducted and completed according to the procedure and protocol set forth and described in Appendix A, which is attached hereto and made a part of this agreement.
PROCEDURE AND PROTOCOL. When the Aircraft is taken to a Service Center for maintenance, Client shall instruct the Service Center that Client has retained Savvy as Client’s maintenance manager during the course of the maintenance to be provided by the Service Center, and shall direct the Service Center to interface with Savvy as the Aircraft owner’s representative on all technical matters relating to maintenance of the Aircraft. Savvy will communicate directly with the Service Center on Client’s behalf, and direct the Service Center to structure each maintenance transaction in three sequential phases: ● Inspection phase: The Service Center inspects the aircraft, performs any necessary troubleshooting, itemizes any discrepancies found, recommends corrective action to remedy those discrepancies, formulates specific cost estimates for parts and labor to rectify each discrepancy, and identifies those discrepancies that the Service Center judges to be airworthiness items that impact its ability to approve Aircraft for return to service. ● Approval phase: Savvy reviews Service Center’s discrepancy list and cost estimate for each discrepancy, discusses the discrepancies and estimates with Client, researches alternatives, negotiates amendments with the Service Center, makes recommendations to Client, receives written instructions from Client and ultimately furnishes the Service Center with specific written approvals, directions and instructions to proceed.
PROCEDURE AND PROTOCOL i. When a Covered Event occurs to Aircraft, Client will contact Savvy to request assistance by placing a telephone call to the specially designated toll-free number of Savvy’s call center that is staffed 24/7;
ii. A customer service specialist at the call center will obtain the Aircraft’s tail number and location (to verify that it is covered), the nature of the event (to verify that it is covered), Client’s name, contact information and time constraints, and any other relevant information that could assist Savvy in providing needed assistance to Client;
iii. The call center specialist will create a new trouble ticket in Savvy’s online maintenance tracking system (“Ticket”), and will assign a member of ▇▇▇▇▇’s technical team (“Manager”) to work with Client to resolve the Covered Event;
iv. The Manager will contact Client via telephone, text message or email to work with Client to evaluate and troubleshoot the problem with Client’s Aircraft, and assist Client in determining whether the Aircraft is safe to fly or whether repairs or other maintenance are necessary prior to further flight;
v. If necessary, the Manager will research available maintenance resources at the airport where the aircraft is situated or nearby, assist Client in selecting a suitable service facility or maintenance technician, direct and oversee any repairs or other maintenance to Aircraft deemed necessary as a result of the Covered Event, and provide other appropriate services as provided herein until the Aircraft is safe to fly;
vi. Manager will maintain on the Ticket a complete and contemporaneous written record of all communications with Client and service facility or maintenance technician, including advice and recommendations by Manager, decisions by Client, directions to the service facility or maintenance technician, and other communications related to the Covered Event;
vii. Client is expected to use text or email for all communications with Manager under all but the most time-critical circumstances. Should Client insist on communicating with Manager via telephone on matters deemed by ▇▇▇▇▇ not to be time-critical, Savvy reserves the right to charge Client $3.00 per minute for such telephonic communications;
viii. Client is responsible for payment for all work performed on Aircraft by service facilities and maintenance technicians, including but not limited to labor, parts, outside work, and applicable taxes and fees. Manager will request a copy of any invoice for such work, and...
PROCEDURE AND PROTOCOL. Make maintenance decisions concerning the Aircraft on behalf of Client;