PROCEDURES FOR MAKING TAKAFUL COMPLAINTS Sample Clauses

PROCEDURES FOR MAKING TAKAFUL COMPLAINTS. Please examine the takaful Certificate to ensure that it meets the Certificate Holder’s requirement. To avoid misunderstanding, it is very important that the Certificate, Certificate Schedule and any endorsement attached therein be read thoroughly. If the Certificate Holder has any complaints or grievances pertaining to the Certificate, please contact the agent, if any or get in touch with Our issuing office. We assure that the complaints will be attended to promptly. As a responsible takaful operator, We wish to bring to the Certificate Holder’s attention that the Certificate Holder could also address the Certificate Holder’s dissatisfaction to the Ombudsman For Financial Services (OFS) or to Bank Negara Malaysia’s Customer Service Bureau (CSB) as listed below. Procedures for complaint to OFS If the Certificate Holder is not satisfied with Our decision, the Certificate Holder may write to the Mediator with details of the dispute and particulars of this Certificate. If the Mediator makes an award against Us, the Certificate Holder is required to inform the Mediator of the Certificate Holder’s decision to accept or deny the award within fourteen (14) days. If the Certificate Holder does not accept the award, the Certificate Holder may reject the decision of the Mediator. the Certificate Holder is free to institute a court proceeding against Us or refer it to Arbitration. The Certificate Holder may communicate with Us at: Zurich General Takaful Malaysia Berhad Level 23A, Mercu 3, Xx. 0, Xxxxx Xxxxxxx, XX Xxx Xxxx, 00000 Xxxxx Xxxxxx, Malaysia. Tel: 00-0000 0000 Fax: 00-0000 0000 Call Centre: 0-000-000-000 Email: xxxxxxxxxx@xxxxxx.xxx.xx The Certificate Holder may communicate with OFS at: Ombudsman For Financial Services (OFS) (Formerly Known as Financial Mediation Bureau) Level 14, Main Block, Menara Takaful Malaysia, Xx. 0, Xxxxx Xxxxxx Xxxxxxxx, 00000 Xxxxx Xxxxxx Tel: 00-0000 0000 Fax: 00-0000 0000 Email: xxxxxxx@xxx.xxx.xx Website: xxx.xxx.xxx.xx Procedures for complaint to CSB Alternatively, the Certificate Holder may put forward the dissatisfaction over Our conduct by writing to CSB giving details of the complaint and particulars of this Certificate to: Contact Centre (BNMTELELINK) Xxxxx Informasi Nasihat xxx Khidmat (LINK), Bank Negara Malaysia, P.O. Box 10922, 50929 Kuala Lumpur Tel: 0-000-00-0000 (1-300-88-LINK) (Overseas: +000-0000 0000) Fax: +000-0000 0000 Email: xxxxxxxxxxx@xxx.xxx.xx Zurich General Takaful Malaysia Berhad Registration No. 201701...
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